CSO is looking to hire a CBHC Triage Supervisor to oversee the Emergency Department intake and assessment of clients within the Greenfield region. This role would sit onsite at Athol Memorial Hospital and work in conjunction with our ESP Case Manager, Emergency Medical Doctors, and Emergency Department Nurses to ensure support for our clients in the region.

You Will:

• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition, during their time in the Emergency Department.
• Triage individuals waiting for Crisis evaluations in the Emergency Department, for on-shift or incoming Hospital Services Supervisor.
• Open or update charts for individuals being seen in the ED for crisis assessment in preparation for their evaluation, such as gathering demographic information, checking insurance, and determining presenting issues for the person.
• Conduct inpatient bed searches for patients determined to be appropriate for this level of care.
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice.
• Collaborate with supervisor to ensure evals are timely and all documentation completed, and support supervision of the workflow in the ED system.

Your Background:

• Bachelor's degree in a behavioral health discipline or related field
• Good listening skills; ability to establish trusting relationships through compassion, empathy and insight
• Must be able to work flexible schedule which may include evening and weekend work, as required by client needs
• Valid driver's license and reliable transportation

About CSO:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and Central Mass, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. Enjoy competitive salaries and a generous benefits package, including full coverage health and dental insurance, ample paid time off, and a 403B retirement savings plan. We also offer regular in-house training, professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates. Plus, take advantage of our premier employee assistance program (EAP) and personal cell phone plan discounts. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

EOE/AA