Activity Center Coordinator influences customer satisfaction by greeting the patients in a courteous manner and assists with any questions or concerns that they may have.

This position requires a high commitment to service excellence and enables communication in and throughout the office.

Duties and Responsibilities

• Greets all patients upon arrival at the center, ensure the lobby area has coffee and any other necessary items.
• Provides patients with accurate practice information. (e.g.,office hours, address, etc.)
• Screens all incoming calls and ensures they are routed to the appropriate personnel / department promptly.
• Works primarily on the floor, in the member areas and throughout the center and seeks out service members.
• Answers quickly to members’ questions or problems regarding center activities and services.
• Ensures patients’ needs and expectations are met.
• Maintain work area clean and always organized.
• Complies withHIPAA (Health Insurance Portability and Accountability) regulations.
• Organizes and promotes activity center event calendar.
• Coordinates promotional events for the center in unison with the supervisor.
• Provides management with a list of all event attendants.
• Coordinates and performs ongoing activities with patients (e.g., games like bingo, domino, monthly birthdays, holidays events, other miscellaneous activities, etc.)
• Decorates event room or area according to the event theme.
• Coordinates transportation for the patients attending activities.
• Provides management with a list of supplies needed for any event.
• Provides management with pictures of all events.
• Performs other duties as assigned.

Qualifications / Education / Licenses

• Minimum 1-yearrelated experience coordinating activities for adults.
• Basic computer skills.
• Cheerful, pleasant, knowledgeable, and professional demeanor.
• Detail oriented and strong organizational skills to multi-task effectively.
• Strong sense of teamwork and managing a high volume of interpersonal relationships with tact and diplomacy.
• Use relevant information and individual judgment to ensure events and processes comply with laws, regulations, and standards.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
• Understand written sentences and paragraphs in work related documents.
• Resourcefulness in problem solving.
• Actively look for ways to help people.
• Strong written and verbal communications skills.
• Bilingual skills preferred (English / Spanish or English / Creole).

At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law.

Clinical Care Medical Centers believes that diversity and inclusion among our employees is critical to our success as a company.

We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.

Last updated : 2024-05-02