Position Title: Manager, Community Outreach/Services

Status: Full Time

Department: Civic & Community Engagement Department

Position Reports to: Director of Community Engagement 

Job Summary: The Outreach & Community Services Manager will be responsible for assisting patients, their families, and the community at large, including the undocumented immigrant population arriving to Los Angeles. The Manager will assure they receive access to the services offered at Clinica Romero and offer guidance with other public and social services available. The Manager will execute grant deliverables, work cohesively with the Civic & Community Engagement Department, and Quality Improvement departments to achieve an integral and coordinated quality of care. In addition, under the supervision of the director of the department, the Manager will work to identify, recruit, train and supervise the nationally recognized Promotora Program (CHW) of Clinica Romero.

Areas of Responsibility:

• Responsible for establishing and maintain trusting relationships with patients and their families by providing general support and navigation within clinic and community.
• Establish and develop relationships with the residents and local organizations in the community to promote Clinica Romero’s services.
• Coordinate initiatives to engage our patients to adopt healthy behaviors.
• Identify, recruit and retain community health workers (promotoras).
• Under the direction of the department director, coordinates with the operation department for the execution of all primary care services for immigrant families and their children through partnerships with L.A. Welcomes Collective, and other organizations.
• Responsible for the management of the CHW program, including program planning, enforcing of policies and procedures, CHW supervision, and consistent implementation and evaluation of departmental goals and objectives.
• Execute ongoing grant deliverables and reporting; maintain clear and concise files.
• Implement outreach and health education strategies that benefit patients and the community at large. .
• Work in accordance with annual, quarterly, and monthly plans
• Responsible for organizing Clinica Romero's community events and maintaining an updated monthly calendar.
• Participate in advocacy activities established by administration’s and board policy priorities related to community needs.
• Develop and implement activities aimed at the reduction and prevention of the social determinants of health in the community.
• Attend weekly operations meetings
• Assist in the implementation of skills training sessions with community residents on topics such as environmental approaches to disease prevention, group leadership, effective communication and listening skills, project planning and evaluation and community organizing.
• Provide appropriate referrals to prevention related services for community residents.

• Collaborate with other departments on activities and events. Respond to contingency requests.

Qualifications/Requirements:

• Excellent verbal, written communication and interpersonal skills in English and Spanish
• Bachelor’s degree in Social Services, Public Health or related field; or a minimum of 5 years of experience in program administration and staff supervision.
• Ability to communicate with a variety of audiences such as government program monitors, community agencies’ staff members, and members of the target community.
• Good networking skills for purpose of arranging and coordinating presentations.
• Strong computer skills and the ability to navigate web-based systems, including Microsoft office.
• Requires a flexible work schedule, including evenings and weekends.
• Valid California driver license and be insurable for car insurance.
• Maintain CPR certification