What we offer:

Benefits: 

•  Medical
•  Dental
•  Vision
•  FSAs/HSAs
•  Accident/Hospital
•  Retirement Plan
• other Employee & Family Support Programs

Other Perks:Flexible Schedules, 4 weeks of PTO, Paid Holidays, Growth Opportunities/Career Ladders 
Compensation: Approximately $19.41 - $22.50 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity. 

Overview of Role:

Provide leadership and subject matter expertise in order to create a high functioning team. The OT Supervisor is the Site Process Champion for all designated office technician responsibilities. The OT Supervisor serves as a role model to all employees in terms of attitude, attendance, skills, hospitality and willingness to help others on the care team and in the clinic. As a working supervisor, the OT Supervisor understands all processes of the OT workflow and is routinely scheduled as an office technician with dedicated office hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (See Competency Assessment for detailed job duties)

Our People:

• Manages and Mediates Conflict:
  • Demonstrates ability to mediate and resolve interpersonal, team and clinic-wide conflicts. 
  • Uses effective strategies to find collaborative solutions while maintaining respect for diverse opinions.
  • Exercises tact and diplomacy to cultivate strong working relationships within department(s), within the Site and across Clinica.
• Builds Teams and Fosters Team Success:
  • Communicates vision and overall direction for the clinic/teams within areas of responsibility that are aligned with site and Clinica goals; works to build trust within and between members of department(s)/team.
• Develops People:
  • Identifies skills and aptitude of staff and assists in their career development and learning of new skills.
  • Provides challenging tasks and assignments and commits the time and attention required to facilitate learning, growth and development of staff.
• Selects, Orients, Trains and Motivates Staff:
  • Uses effective strategies and resources to recruit, select, recognize and retain staff.
  • Uses performance appraisal process to coach, counsel and evaluate employee performance in a respectful and timely manner.
• Continuous Learning:
  • Role models continuous learning and encourages others to do the same.
• Monitor and ensure excellent hospitality to internal and external customers ensuring that cultural sensitivity is provided upon patient arrival and throughout all patient interactions.
• Develop, implement, and maintain efficient and effective processes for patient interactions including patient check-in, insurance verification, and NextGen patient information.
• Supports pod flow through timely and accurate management of provider schedules using advanced access concepts including appropriate usage of the patient outreach registries to fill patient appointments; Partners and coordinates with the Nurse Team Manager to arrange alternative visits.
• Leads the Clinic in its implementation and usage of Clinica Patient Portal processes offering training and assistance to both patients and employees. Trains and develops employees to serve as Clinica Patient Portal Super users.

Quality:

• Supports deployment of Clinica Strategic Plan:
  • Aligns individual commitments to the strategic plan by clearly articulating a vision for the future so that others are motivated to accomplish these goals.
  • Communicates and promotes an organizational perspective to staff.
• Performance Improvement:
  • Creates an environment that promotes efficiency, service and safety.
  • Encourages others to identify opportunities for improvement and participate in improvement initiatives. 
  • Identifies and deals with various stages of resistance and removes barriers to change.
• Uses Critical Thinking Skills:
  • Effectively interprets situations and information before deciding the course of action.
  • Separates facts and information from premises, assumptions and generalizations.
  • Selects action that is consistent with available facts, constraints and probable consequences.
• Works collaboratively with Site leadership and Clinica leadership (as requested) to identify problems, develop solutions, and implement change.

Patient Experience & Access:

• Patient Satisfaction:
  • Supports patient satisfaction efforts as a Clinica key focus and demonstrates dedication to meeting/exceeding requirements of patients and other customers.
  • Uses information from customers to improve services or products and acts with customers in mind. 
  • Serves as a secondary point of patient escalation and resolution.
• Diversity:
  • Models support of Clinica diversity initiatives by addressing the diverse needs of patients and employees.
  • Coaches staff in development of individual commitments to diversity goals.
• System Thinking:
  • Creates an environment that encourages and motivates people to be creative and innovative. 
  • Generates, evaluates, and integrates ideas into viable solutions.
• Responsible for identifying, problem solving and resolving patient complaints as relevant and necessary. Serves as a point of primary contact for patient complaints.

Financial Stability:

• Budgeting:
  • Assists site leadership with development of annual operating and capital budgets.
  • In partnership with COD and CMD, develops strategies and plans to address any variances to budget.
• Ethical Behavior:
  • Behaves in a manner that is responsible, respectful and does not harm or compromise his/her integrity, the integrity of others and the Clinica mission.
• Work/Life Balance:
  • Maintains a conscious balance between personal and professional responsibilities to effectively manage physical, emotional and spiritual health.
• Results Orientation:
  • Challenges the status quo and encourages innovation and risk taking.
  • Champions good ideas and is willing to challenge the system to get those ideas adopted. 
  • Shares lessons learned.
• In cooperation with Finance, ensure accurate collection and balancing of patient payments and ensure timely submission of cash deposits and corresponding reports.

POSITION QUALIFICATIONS:

Education and Experience:

1. High School diploma or GED required.
2. One year experience within a medical facility preferred.

Knowledge, Skills and Abilities:

1. Bilingual Spanish REQURIED including ability to write and speak.
2. Knowledge of electronic patient systems including billing systems preferred.
3. Ability to work under pressure.
4. Sensitivity to low income, ethnic minority community.
5. Leadership abilities – takes an active role in problem solving, improving efficiencies and resolving conflict.
6. Good communication skills – able to effectively communicate, both written and orally, with Clinica staff and patients.
7. Great role model – is team focused, has excellent attendance, does not participate in gossip or negativity, and has a great attitude.
8. Advanced computer, math and phone skills.
9. Excellent hospitality and organizational skills.

COVID-19 Vaccine (Required) Religious or Medical Exemptions available via application process.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.