Description

JOB SUMMARY: Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Participates in performance improvement activities.

DUTIES AND RESPONSIBILITIES:

• Ensures services are provided in an effective and efficient manner when providing secretarial, clerical, and administrative support.
• Registers all patient using sign-in sheets; gives new patients medical forms to complete.
• Verifies patient demographic, employment, and insurance information.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Supports and maintains a culture of safety and quality.
• Explains billing policies, collects copayments; refers patients without insurance to the office manager.
• Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
• Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
• Photocopies patient schedule sheets each day, pulls the next day charts, prepares charts for new patients.
• Maintains daily patient log.
• Files lab and test results, files patient charts daily.
• Collects payments, writes receipts, writes payments in ledger, balances petty cash, makes bank deposits.
• Validates parking tickets, calls for taxi for patient, etc.
• Maintains a good working relationship with office staff members and physicians.
• Performs other duties as assigned.

PROFESSIONAL REQUIREMENTS:

• Meets dress code standards; appearance is neat and clean.

• Completes annual educational requirements.
• Maintains regulatory requirements.
• Reports to work on time and as scheduled; completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Completes in-services and returns in a timely fashion.
• Attends staff meetings as directed; reads and returns all monthly staff meeting minutes.
• Ensures patient confidentiality.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the facility, as well as the focus statement of the department.
• Actively participates in performance improvement and continuous quality improvement (CQI) activities.

REGULATORY REQUIREMENTS:

Qualifications

REGULATORY REQUIREMENTS:

• High School Diploma or equivalent (transcript is acceptable).
• Dental Assisting (DA or RDA) Certificate – Successful completion of a Dental Assistant, Registered Dental Assistant (I & II) or Registered Dental Assistant in Extended Functions Program, as appropriate for the position, and all applicable/required California dental board examinations/licenses for practice.

The dental assistant shall be responsible for ensuring that the dental assistant who has been in continuous employment for 120 days or more, has already successfully completed, or successfully completes, all the following within a year of the date of the employment:

• 8-Hour Infection Control Certificate.
• 2-Hour Dental Practice Certificate.
• Dental Radiology License.
• CPR BLS certification – current and not expired.

LANGUAGE SKILLS:

• Able to communicate effectively both verbally and in writing.
• Bilingual – English/Spanish preferred.
• Other languages preferred.

SKILLS & ABILITIES:

• Basic computer knowledge.
• Ability to type 40 wpm.
• Knowledge of dental technology.
• Skills related to the position and as reflected on the California Dental Practice Act.
• Excellent interpersonal skills.

PHYSICAL/MENTAL DEMANDS:

For physical demands of position, including vision, hearing, repetitive motion, and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Requirements

1. Resume (if available).
2. Application/Candidate Profile.
3. Immunization record (showing completion of MMR, HEP B, Flu, Covid-19 Dose (Comirnaty or Spike)
4. PPD documentation within 1 year. (Individuals with a history of a positive PPD must provide a note for their provider indicating they are free of active disease, a blood test or chest x-ray with the last year.)

Please note that this job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.