Job Summary:

As an IT Helpdesk Technician, you will be responsible for troubleshooting and resolving issues across our roughly 600 users/computers. You will work with a team that’s main responsibility is working on PC’s and mobile devices and occasionally work on projects involving networks and systems. You’ll work with Office 365 and other services and be a go to IT technician. This role will require one (1) day in the office.

Duties and Responsibilities:

• Active Directory, Shared folder management
• Windows Server basic knowledge

Network Administration

• LAN/WAN/DNS/VPN/VLAN

• ISP maintenance

Services

• Administration of Office 365
• SharePoint administration
• Domain management

• Desktop/Phone Management Systems (MDM, etc)

Hardware/software

• Laptop/Desktop/Mobile support
• VOIP support
• Standard equipment rollout
• Standard software support

• Printer support
• Perform other duties as required or assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desired Skills, Certifications, and Education:

• 1-3 years of experience in a related position such as IT Helpdesk or Technician.
• Appropriate IT Certifications are highly desirable (A , Network , Security )
• Proven ability to work independently and manage your own priorities
• Standard Operating Procedure and Documentation experience
• Must be present in Glendale Heights office one day per week
• Minimal travel, but sometimes required (5%)
• Excellent professional oral, written, and communication skills
• Ability to communicate highly technical information to both technical and non-technical users
• Ability to stand/walk up to 50% of day. Ability to lift up to 50 lbs.
• Ability to handle multiple tasks and tight deadlines
• Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Physical Requirements and Working Conditions:

• 2 years of experience in a Systems Administrator role, plus a minimum of 2 years of experience in a Technical Specialist/Desktop Support Role
• Associates or bachelor’s degree in IT related field or equivalent experience in the role.
• Proven ability to work independently and manage your own priorities
• Must be willing to assist in the On-Call rotation (not your essential duty but willing to participate for support) (Weekly rotation, emergency support for weekend and off-hours)
• Minimal travel, 1-2 times per year
• Appropriate certifications such as A , MCSA, MCSE, MCP, CCNA are not required, but are highly desirable
• Excellent professional oral, written, and communication skills
• Ability to communicate highly technical information to both technical and non-technical users
• Ability to stand/walk up to 50% of day. Ability to lift up to 50 lbs.
• Ability to handle multiple tasks and tight deadlines