POSITION SUMMARY:

Supervisor: Ensure excellent guest service by monitoring Table Games activity to ensure game integrity and compliance with all policies, procedures, and regulatory requirement.

Dealer: Deal table games in accordance with Casino and department procedures, interact with guests to maintain a fun and enjoyable gaming experience, control game play, accuracy, and speed.

ESSENTIAL DUTIES:

While Supervising

• Ensure compliance with all casino, department, and regulatory policies and procedures are being met through training and observation. Provide training to new dealers.
• Manage types of games being played and maintain an inviting, fun, atmosphere for gaming.
• Respond tactfully and professionally to impartially resolve discrepancies and disputes with guests and Team Members.
• Relay appropriate and pertinent information with co-supervisors and dealers.
• Provide recommendations regarding hiring, training, performance evaluations, corrective actions/coaching, and employment separations.
• Maintain open communications with other departments.
• Maintain accurate table games inventory. Maintain appropriate and accurate documentation on all transactions.
• Initiate and authorize table fills and credits and monitor drop box removal.
• Maintain table area in clean and orderly fashion.
• Distribute comps to qualified guests.
• Assist with preparation and maintenance of Dealer schedules.
• Ensure efficient and timely completion of duties and responsibilities and timely and confirm immediate action is taken for any situation that might be illegal or extraordinary.
• Perform dealer duties, as needed.
• Other duties as may be assigned.

While Dealing

• Adhere to all casino and department policies and procedures.
• Report any pertinent game information with incoming dealer.
• Control players and game speed, accurately pay winning bets, collect losing bets, and notify Supervisor of any game irregularities, questions, or disputes.
• Interact with guests to maintain a friendly and fun gaming atmosphere.
• Other duties as may be assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

1. Education: High School diploma or equivalent, preferred.

2. Work Experience:

a. Minimum of 6-months previous table games dealing experience, required.

3. Knowledge, Skills, and Abilities:

a. Must possess thorough knowledge and understanding of table games rules, game play, betting and payout processes.

b. Must possess excellent communication (verbal, written) skills and be fluent (verbal, reading, writing) in English.

c. Must possess sound, mature judgment.

d. Must be dexterous and have good hand coordination.

e. Must be able to successfully pass a live audition in dealing and game play.

f. Must be able to deal from a 6-deck shoe and be familiar with basic gaming equipment (automatic shuffler).

g. Must possess strong organizational and planning skills.

4. Professional Licenses & Certifications Requirements:

5. Must be at least: 18 years of age.

6. Must be able to demonstrate eligibility to work in the U.S.

7. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

8. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.

9. Must be available to work all shifts, weekends, and holidays as deemed necessary.

10. Must be able to comply with all Cliff Castle Casino Hotel policies and procedures.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

These requirements describe the general nature of work being performed by Cliff Castle Casino Hotel Team Members assigned to this position. This is not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified.

Mark as appropriate:

Extreme temperatures: NO YES Cold Heat Adverse Weather

Noise: Regular Office Level Low Moderate Loud

Lighting: Regular Office Level Low Bright Flashing Strobe

Computer/TV Monitor Usage: Limited Moderate Extensive

Hand/Eye Coordination Required: YES NO Foot/Eye Coordination: YES NO

Cramped/Tight Quarters: YES NO Sometimes Often Regularly

Fumes Exposure: YES NO Sometimes Often Regularly

Driving Required: YES NO

Lift/Carry/Pull/Push: Weight up to 25 pounds. Sometimes Often Regularly

Notes:

• Sometimes refers to actions performed less than 20% of the time.

• Often refers to actions performed 20% - 40% of the time.

• Regularly refers to actions performed 41% or more of the time.

Indicate if the following physical actions will be required 41% or more of the time:

Sitting Standing Walking Running

Climbing Stairs Bending Stooping Reaching Level

Reaching Above Kneeling Crouching Twisting