Position:Blackjack Dealer

Department: Blackjack

Reports to: Blackjack Supervisor

Summary: Deal Blackjack in accordance with Casino and department procedures. Control players and game action keeping focused on Guest service, games protection, accuracy, and speed.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

• Adhere to all Casino and department policies and procedures.

• Follow department and Casino attendance expectations including, but not limited to, clocking in/out, reporting to work on time, and working various assigned shifts demonstrating flexibility and reliability.

• Report to work in complete uniform and good personal hygiene.

• Report any pertinent game information with incoming dealer.

• Control players and game speed.

• Pay off winning bets and collect losing bets accurately to protect Casino assets.

• Call supervisor for any game irregularities, questions, or decisions.

• Regularly interact with all Blackjack Team Members as necessary (i.e. communicate concerns, solicit decisions, etc.).

• Communicate tactfully with Guests to maintain a friendly, fun atmosphere.

• Tactfully handle stressful and difficult situations with Guests and other Team Members.

• Demonstrate knowledge of Blackjack and appropriate guidelines for table games.

• Consistently comply with Casino, department and all regulatory requirements.

• Ensure game protection, efficient game pace, payout accuracy and speed.

• Attend all meetings and training as required.

• Acknowledge Guests when they sit down at a table. Always greet Guests, use their name, if known, and wish them luck.

• Dealers must always appear approachable, with pleasant body language, and a smile, even when at dead tables.

• Acknowledge Guests when they are walking by, whenever possible.

• Thank all Guests for tips and toke bets, verbally and with eye contact.

• Make every attempt to exceed the Guest’s expectations and to create a memorable experience.

• Inform Guests of Blackjack or casino-wide promotions.

• When Guests leave tables, thank them for playing.

• Follow all practical and common Blackjack protocol.

• Mandatory Requirements:

• One year Blackjack Dealer experience or has completed an accredited training course.

• Ability to pass a math test.

• Ability to read and speak English.

• Possess sound, mature judgment.

• Must have professional appearance.

• Must be dexterous and have good hand coordination.

• Must be able to work in a smoking environment.

• Must pass a live audition.

• Must be able to deal from a 6-deck shoe.

• Must be able to deal to an average of 250 spots/hour (50 hands/hour with 4 spots each hand).

• Must be able to stand or sit for long periods of time.

• Must be able to work all shifts including weekends, holidays, evenings, and special events.

• Must be able to spend significant amount of time twisting and turning in a 180- degree angle with both upper extremities extended across gaming table.

• Must be able to operate basic equipment (automatic shuffler).

• Must have employment eligibility in the U.S.

• Must obtain a valid gaming license.

• Must attend State, Federal, Tribal, Casino, and Department mandatory trainings and pass any applicable testing.