1 IT Support Job in Waterloo, IA
CLIENTSOLV TECHNOLOGIES is Hiring an IT Support Near Waterloo, IA
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking an IT Support professional for a direct hire role in Waterloo, IA. This role will be onsite/in the office from 7:00 am to 3:30 pm and will be responsible for:
- Performing/monitoring standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documenting recording and/or distributing information. Has some breadth, depth, and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
- Effective e-mail communications and ability to create and maintain basic
documents/records: Typical examples: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests - Recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations Typical examples: understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end user tickets.
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions
- Knowledge of computer security policies and a general overall knowledge of computer security concepts
- One (1) year or more IT experience preferred, but recent college graduates will be considered
- Degree in an Information Technology discipline or equivalent experience
- High School or secondary diploma or equivalent
This direct hire role will work onsite/ in the office in Waterloo, IA Monday-Friday from 7:00 am to 3:30 pm. This role will pay between $20-$23 per hour.
Job Summary
Full Time
$47k-59k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for IT Support positions, which can be used as a reference in future career path planning. As an IT Support, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support. You can explore the career advancement for an IT Support below and select your interested title to get hiring information.
