We are Welbilt! We design, manufacture and supply best-in-class commercial food and beverage equipment for the global food service market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Bring your passion for excellence to our table.

As Customer Service Representative (CSR), for our Convotherm brand – you will be responsible for entering, monitoring and tracking customer purchase orders, processes debit/credit memos, maintaining order information filing system, and providing knowledgeable support for assigned product lines. This role is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues and may train or mentor lower-level CSRs.

This position will report to the Manager Customer Service, and will be based at our Mayfield Heights, OH* facility.

MAJOR ACCOUNTABILITY:

• Entering, monitoring and tracking of customer purchase orders

• Processing debit/credit memos

• Maintaining order information filing system

• Providing knowledgeable customer support for assigned products and services.

KEY TASKS & RESPONSIBILITIES:

• Respond to customer inquiries by telephone or email to provide non-technical problem resolution.

• Resolve routine and basic problems and communicates solution or requested information to the customer.

• Analyze customer service needs and refer to other service or technical departments for follow-up as needed.

• May utilize a customer relationship application or database to record activities and research product information.

• Utilize a computerized system to gather information and confirm sales prompted by incoming calls.

• May promote products/services but does not have a sales quota.

• Work is routine or follows standard procedures.

• Communicate information that requires little explanation or interpretation.

• May train or mentor less experienced CSRs.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent is required.

• Minimum of 1 years of relevant customer service experience is required.

• Prior experience with Enterprise Resource Software (ERP), specifically QAD, or Material Requirements Planning (MRP) is a plus.

• Must basic understanding and experience using computer systems and equipment.

SKILLS & ABILILITIES:

• Possesses a moderate understanding of general aspects of the job.

• Familiar with MS Office applications (Outlook); ability to operate all related equipment for the role.

• Customer oriented; capable of effectively dealing with all levels of internal and external contacts.

• Effective communications and interpersonal skills.

• Basic planning and problem solving/analytical skills.

• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events.

• Ability to communicate with tact effectively – written and verbal.

• Strong interpersonal skills.

• Ability to sit/stand for extended periods of time.

OUR BENEFITS:

We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage

• Healthcare (medical, dental, vision)

• 401(k) savings plan

• Wellness Program

• Supplemental Health Plans

• Employee Assistance Program

• Training and Development

• Tuition Assistance

• Holiday Pay opportunities

• Employee discounts

• Paid Time Off (PTO)

• On-the-job training and skills development

• Basic Life Insurance

• Leave Program

• Employee Events and more…

For more company information, visit www.welbilt.com. For more information about Convotherm, visit www.convotherm.com

• Convotherm, a Welbilt brand, is a leading manufacturer of a full range of combi steamer ovens, designed for reduced energy and water consumption, lower operating costs, and fast intuitive operation. Our facility based in Mayfield Heights, OH supports our Convotherm brand, a division of Ali Group.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.