Job Description

The Education Specialist - Community Engagement creates, coordinates, develops, and conducts community engagement and educational programs, activities, and projects, both on-site and off-site.

This work includes building relationships with community members, co-designing and implementing programs with community partners, coordinating community engagement programs and events, and maintaining communication with community partners.

This position may supervise seasonal staff or Education Assistants.

Essential Functions :

• Effectively supervises assigned employees, including the following : Interviews, selects and trains employees; Coaches employees in proper job performance techniques and procedures;
• Directs work of employees and sets / adjusts hours of work; Maintains records on employee productivity and appraises employees’ productivity and efficiency to recommend promotions or other changes in status;
• Handles employee complaints and disciplines employees when necessary; Apportions work among different employees; Monitors or implements legal compliance measures;
• Determines the type of materials, supplies, or tools to be used by employees and controls the flow and distribution of materials and supplies;

and Provides for the safety of employees and the property of Cleveland Metroparks.

• Regular and predictable attendance is expected and required. All Cleveland Metroparks employees must be prepared to work flexible schedules, including evenings, weekends, and / or holidays as required.
• Develops, implements, and delivers on-grounds and off-grounds programming with for groups and organizations of all ages levels, which may include camps, professional development workshops, preschool programs, school- aged student programming, family programs, zoo guest tours, zoo trainings, and informal, casual conversations with Zoo Guests;
• researches topics, develops themes, logic models, conservation messaging, training process and progression plan for those tasked with facilitating programs and presentations;

oversees implementation of programs and presentations, evaluating progress and adjusting as needed; audits, assesses and evaluates impact of programming and edits / adjusts as needed (including training materials).

Supervises assigned staff. Ensures operations requirements are met by assigning staff to appropriate locations, provides necessary tools for staff, provides feedback as needed and appropriate;

assigns projects, reviews work, and assists in prioritization of tasks.

• Performs administrative tasks : Creates schedules; manages labor and operation budget; submits and tracks orders; emails correspondence with team and partners (internal and external);
• attends and runs meetings; maintains program evaluations, attendance records, participant reports, logs, records, and tracking documents;

collects, analyzes, and reports evaluation data; files paperwork.

• Travels to various locations both on zoo grounds and off site at various locations throughout the community to coordinate and conduct programs, activities, and projects.
• Keeps direct supervisor promptly informed of key / significant issues or concerns.

Responds to hazardous situations and / or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.

• Updates and enhances own knowledge by involvement in continuing education for professional growth (i.e., attends relevant conferences, seminars, in-service trainings, and certification programs)
• Performs related duties as assigned or apparent.

Last updated : 2024-05-06