Responsibilities:

• Receives, greets and directs patients, visitors and hospital personnel providing accurate responses in a friendly, courteous manner.
• Receives, places and transfers telephone calls using appropriate telephone etiquette.
• Records and communicates or delivers messages accurately.
• Provides accurate information in a concise, informative manner respecting patients' right to privacy.
• Responds to service and information requests in a timely manner.
• Remains calm, reassuring and able to provide direction during emergency situations, STAT requests and orders.
• Maintains appropriate level of forms, materials and supplies.
• Receives and distributes items for patients assuring accuracy; files reports and test results in accurate and timely manner.
• Transcribes physician orders completing necessary forms, requisitions and communications with attention to detail and accuracy.
• Maintains medical record in appropriate and sequential order as prescribed by hospital policy; prepares the chart for medical records upon discharge or expiration of the patient.
• Enters information into the hospital information system in a timely and accurate manner.
• Initiates and accurately maintains information on the Kardex.
• Initiates and prepares patient charges or credits either manually or through hospital information system.
• Sets priorities in work, separates emergency/STAT orders and requests from regular work flow.
• Assists in orientation of new personnel and other unit clerks.
• Consistently completes assignments independently with high quality work.
• Adapts to changes in workload.
• Completes assignments with appropriate time for in-services, unit meetings and conferences.
• Completes yearly mandatory requirements by required date.
• Communicates all pertinent patient care information or situations to the Director, Nursing/Patient Services, nursing coordinator, or staff nurse.
• Demonstrates understanding of emergency procedures, fire drills, evacuation procedures and internal/external disaster plans and procedures.
• Demonstrates satisfactory performance for established and new routines, procedures, skills and equipment.
• Other duties as assigned

Education:

• High school graduate or the equivalent.

Certifications:

• None required

Complexity of Work:

• Meets the hospital's general requirements for employment.
• Satisfactory completion of hospital training and orientation program.
• Satisfactory completion of typing test with demonstrated basic computer skills.
• Ability to form and to maintain courteous cooperative and respectful relations with patients families physicians and co-workers in a high demand setting.
• Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.

Work Experience:

• Previous clerical experience required; clerical experience in a healthcare setting and knowledge of medical terminology preferred.

Physical Requirements:
Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required