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Cleveland Clinic
Cleveland, OH | Full Time
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The Cleveland Clinic
Cleveland, OH | Full Time
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Cleveland Clinic
Cleveland, OH | Full Time
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Cleveland Clinic
Cleveland, OH | Full Time
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University Hospitals
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$38k-48k (estimate)
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Patient Access Representative I
Cleveland Clinic Cleveland, OH
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$32k-39k (estimate)
Full Time | Ancillary Healthcare 2 Months Ago
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Cleveland Clinic is Hiring a Patient Access Representative I Near Cleveland, OH

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Patient Access Representatives provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Fairview Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive impression. This position will also be cross trained to work in other areas, such as Front Desk, Admitting Office, and Cashier, which provides a unique opportunity to expand your professional skillset and experience. The ideal candidate is someone who: -Has outstanding communication and customer service skills. -Can effectively multi-task while paying attention to details and staying organized. -Acts in a professional, energetic, and helpful manner. -Demonstrates a strong work ethic. -Excels working both independently and as part of a team. This is an excellent opportunity for someone who seeks to enhance their customer service skills through learning and growth opportunities. This opportunity also offers tuition reimbursement after one year of employment. This team offers different career paths. You can get promoted from level I to level II within the same role. We also offer leadership development opportunities from work leader to supervisors. Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Responsibilities:

  • Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
  • Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
  • Maintains productivity and quality standards.
  • Functions as a Super User.
  • Acts as a resource for training of new team members and during the implementation of new processes.
  • Provided registration and cash collection access in Epic.
  • Other duties as assigned.

Education:

  • High school diploma or equivalent.

Certifications:

  • None required.

Complexity of Work:

  • Basic PC software application knowledge and ability to use multiple data systems required.
  • Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
  • Must be detail oriented.
  • Excellent communication, organizational and interpersonal skills required.
  • Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
  • Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Work Experience:

  • Minimum of 2 years of experience in a customer facing role with in person or phone contact.
  • An Associates degree may substitute for up to one year of the stated experience.
  • A Bachelors degree my substitute for up to two years of the stated experience.

Physical Requirements:

  • Ability to communicate and exchange accurate information. 
  • Ability to perform work in a stationary position for extended periods.
  • Ability to work with physical records or operate a computer or other office equipment.
  • In some locations, ability to travel throughout the hospital system.
  • In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$32k-39k (estimate)

POST DATE

04/21/2023

EXPIRATION DATE

06/09/2024

WEBSITE

my.clevelandclinic.org

HEADQUARTERS

LAKEWOOD, OH

SIZE

15,000 - 50,000

FOUNDED

1921

TYPE

NGO/NPO/NFP/Organization/Association

REVENUE

$10B - $50B

INDUSTRY

Ancillary Healthcare

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About Cleveland Clinic

Cleveland Clinic owns and operates a chain of non-profit hospitals that offers pediatrics, cancer care, surgical and specialty medical services.

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The following is the career advancement route for Patient Access Representative I positions, which can be used as a reference in future career path planning. As a Patient Access Representative I, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative I. You can explore the career advancement for a Patient Access Representative I below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Access Representative job description and responsibilities

Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.

02/20/2022: Elkhart, IN

Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.

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Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.

01/30/2022: New Britain, CT

Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.

01/29/2022: Cincinnati, OH

Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.

01/08/2022: Vincennes, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Access Representative jobs

Seek Out Hospitality Skills Training Opportunities.

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Ensure Clarity of Expectations.

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Listen, understand and take action.

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Communicate as efficiently as possible.

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Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.

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Step 3: View the best colleges and universities for Patient Access Representative.

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