Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers 476 beds and a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

Under the direct supervision of the Supervisor, Security/Parking, the Dispatcher Security is responsible for protecting patients, visitors, employees and hospital property by coordinating and addressing the Security Dispatch Office activities and responsibilities.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Receives calls and requests for service and formulates correct response.
• Regulates radio traffic by dispatching calls and relaying information.
• Answers questions and gives directions to visitors, staff and patients.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately.
• Implements procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual.
• Completes appropriate and accurate documentation for Dispatch Logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc.
• Maintains knowledge of operation of access control systems.
• Maintains knowledge of all alarm systems and appropriate responses.
• Promotes customer service excellence.
• Follows hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Other duties as assigned

• High school graduate.

• None required

• Proficient in the use of computer software. Basic typing/data entry skills. Ability to speak clearly over Security radio system. Ability to quickly dispatch personnel in escalating situations. Ability to multi-task and effectively prioritize requests and tasks simultaneously. Good visual acuity to monitor Security screens continuously.

• Previous security and/or dispatch experience preferred. Demonstrated customer service skills and ability to effectively communicate with patients visitors physicians volunteers and staff in a professional manner and under stressful situations.

• Follows standard precautions using personal protective equipment as required