Responsibilities:

• Prepares patients for examination and treatment. Assures completion of patient histories. Obtains vital signs.
• Administers injections, assists with splints and applies dressings as directed.
• Performs sterilization of instruments/equipment, if indicated, according to established policies.
• Performs CLIA Waived tests as instructed and maintains quality controls on all CLIA tests performed in the office.
• Performs phlebotomy duties as directed.
• Orders and maintains supplies as needed.
• Performs some or all of the following general receptionist duties when needed:
• Verifies and updates patient information in the practice management system.
• Collects co-pays and open balances, post charges and accurately enters these in the practice management system. Balance charges and payments and prepares deposit.
• Answers telephone promptly and courteously; takes messages accurately and provides information as needed.
• Assembles, updates, and ensures completion of the patient medical record.
• Completes referrals and pre certifications as needed.
• Processes requests for medical records made by patients, insurance companies and others in an appropriate manner.
• Sorts mail, medical records and other correspondence as needed.
• Completes mandatory training and education in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
• Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, mandatory education, dress code and display of ID badge.
• Other duties as assigned

Education:

• Graduate of an accredited program for Medical Assistants.

Certifications:

• Certification from the America Association of Medical Assistants preferred. Certification required within 90 days from date of hire.

Complexity of Work:

• Maintains competencies specific to patient population served.
• Clear written and verbal communication skills.
• Effective skills with multi-line telephone systems and computers.
• Strong customer service orientation.
• Ability to handle money in a safe manner.

Work Experience:

• Prefer one year experience in a medical office setting.

Physical Requirements:
Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required