We are seeking a highly motivated and detail-oriented individual to join our team as an Assistant Manager for our Boutique Hotel/Airbnbs. The ideal candidate will play a pivotal role in ensuring the smooth and efficient operation of our establishment, focusing on managing housekeeping, guest requests, and reservations. This is a dynamic position that requires a combination of leadership, organizational skills, and a passion for delivering exceptional guest experiences.

Compensation:

$19.00 - $22.00/Hr

Reports to: Property Manager

Key Qualities:

• Accuracy & Attention to Detail
• Timeliness & Drive for Completing Tasks
• Collaboration with Internal Staff and External Customers
• Clear & Effective Communication
• Solutions-Minded
• Industry Knowledge preferred

Competencies:

• Self-starter
• Reliable with task completion
• Ability to collaborate with various personalities
• Use resources effectively
• Aptitude for technology
• Highly organized & detail-oriented
• Other-focused customer service
• The drive to follow up and follow through
• Willing to ask curious questions and innovate, not simply follow directions
• Excellent verbal and written communication skills
• Expert troubleshooter and creative problem-solver
• Ability to manage multiple properties and demands/ deadlines
• Great at switching tasks quickly
• Ability to treat sensitive information confidentially inside and outside of the office

Key Areas of Responsibility:

• Enforce policies related to reservations for all guests
• Manage task duties for housekeepers, and guest check-in, and check-outs
• Other tasks and projects as assigned that support the Property Manager

Requirements:

• Weekends/ Holidays will be required days for work
• Answer guests phone calls/ messages and provide them assistantce based on their needs
• Ability to exercise discretion in dealing with confidential information and highly sensitive issues
• Strong interpersonal skills and problem-solving ability
• Proven record of excellent internal staff collaboration and external customer service
• Excellent attendance and punctuality
• The qualified candidate will be detail-oriented, able to handle multiple projects simultaneously, extremely professional, and customer service-oriented
• Superior organizational skills; sets priorities; meets deadlines; and carefully proofs own work
• Ability to work in a stressful, deadline-oriented environment
• Upbeat, energetic, takes initiative, dependable, takes pride in work, and works well within a team
• Will be required to assist with messages and respond to guest needs after hours if deemed urgent/ needing a response
• Assist with housekeeping tasks, including but not limited to washing and folding laundry, touching up common areas, and cleaning rooms
• Collaborate with the housekeeping team to ensure the highest standards of cleanliness and presentation are consistently met throughout the establishment.
• Be willing to actively engage in hands-on tasks to support the overall operational efficiency and guest satisfaction.