POSTION SUMMARY:

Provides direct patient care and assistance with ADLs in accordance with plan of care. Must be able to communicate with all residents, staff and visitors.

EDUCATION REQUIREMENTS:

High School Diploma or Equivalent with certification from State of employment.

EXPERIENCE REQUIREMENTS:

Certified Nursing Assistant with experience in long-term care preferred.

JOB KNOWLEDGE:

Demonstrated ability to perform basic patient care functions; knowledge of safety and infection control principles, basic medical terminology and basic computer data entry skills. Demonstrated skills in CPR techniques.

DUTIES OF POSITION:

Customer Service

• Customer Service – demonstrates the 10 standards of customer service and organizational values
  • Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.
  • Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
  • Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
  • Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
  • Be an ambassador for your organization: Be positive and caring as a representative of the Company.
  • Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
  • Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
  • Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
  • Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
  • Celebrate Success: Acknowledge your own as well as others’ successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

• Mission and Values –
  • Shows compassion for others and commitment to helping those who needs assistance.
  • Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.

Quality of Work

• Quality of Work – takes ownership for work and improves work processes and results
  • Uses integrity, good judgment and problem solving skills in making decisions.
  • Produces high quality documentation as evidence by the following:
  • Assist in direct patient care according to the needs of the individual resident per the plan of care.
  • Provide personal hygiene care for assigned group of residents according plan of care.
  • Provide basic nursing functions for assigned group of residents (vital signs, weights, specimen collection, etc.)
  • Assist with nutritional and dietary needs of residents according to plan of care.
  • Assist with admissions, transfers, discharges and expirations.
  • Report significant changes to Resident Care Coordinator and/or Executive Director.
  • Respond to residents’ requests promptly.
  • Report to person in charge when leaving work area (for breaks, errands, personal needs, etc.).
  • Perform all other duties as assigned by Management.
  • Takes steps necessary to produce excellent work in any task or job that is assigned.