POSTION SUMMARY:

To provide assistance in all dietary functions as directed and in accordance with established dietary policies and procedures. Must be able to communicate with all residents, staff, and visitors.

EDUCATION REQUIREMENTS:

To provide assistance in all dietary functions as directed and in accordance with established dietary policies and procedures. Must be able to communicate with all residents, staff, and visitors.

EXPERIENCE REQUIREMENTS:

Previous experience in Food Services.

JOB KNOWLEDGE:

Must be able to assist in all areas of the Dietary Department.

DUTIES OF POSITION:

Customer Service

• Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.
• Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
• Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
• Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
• Be an ambassador for your organization: Be positive and caring as a representative of the Company.
• Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
• Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
• Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
• Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
• Celebrate Success: Acknowledge your own as well as others’ successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

• Shows compassion for others and commitment to helping those who needs assistance.
• Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.
• (For Direct Resident Care Areas)- Understands and applies aspects of cultural diversity in his/her daily delivery of resident care (see attached Trans-cultural Competency Performance Appraisal addendum)
• (For In-Direct Resident Care Support Areas)- Understands and applies aspects of cultural diversity appropriate to resident populations served (see attached Trans-cultural Competency Performance Appraisal addendum)

Quality of Work

• Uses integrity, good judgment and problem solving skills in making decisions.
• Produces high quality documentation as evidence by the following:
  • Sets up trays and food service carts accurately and timely.
  • Provide food service to residents, guests, and employees under sanitary conditions.
  • Serve and bus trays.
  • Assist in preparing, covering and labeling food.
  • Clean work area.
  • Assist in the proper care, use and cleaning of kitchen equipment.
  • Work as a dishwasher, using the equipment appropriately and in a safe manner according all state and federal regulations.
  • Attend in-service training programs for Food Service employees.
  • Perform other duties as assigned by Management.
• Takes steps necessary to produce excellent work in any task or job that is assigned.
• (For Direct Resident Care Areas) – Demonstrates the knowledge and skills necessary to provide care based on physical, motor and sensory adaptation, cognitive and psychosocial appropriate to the age of the patients served in his/her assigned area. (see attached Age Specific Performance Appraisal Addendum)
• (For In-Direct Resident Care Support Areas) – Provides support activities appropriate to ages served. (see attached Age Specific Performance Appraisal Addendum)