Description

Service Advisor/Writer Job Description

Clement Auto Group, Inc. is one of the fastest growing automobile groups in the greater St. Louis area. With 6 locations, Clement Auto Group has new & used car dealerships near St. Charles, Florissant, St. Peters, Wentzville, O'Fallon, and Columbia, IL.

We are looking to hire a highly-skilled Service Advisor at Clement Mitsubishi Service.

To be successful as a Service Advisor should be able to communicate effectively with customers and demonstrate excellent time management skills.

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short term disability
• Long term disability
• 401k
• No Nights or Weekends
• Holiday Pay

Qualifications