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**Clegg's Careers**

We're Looking for More Heroes at Clegg's Pest Control **Pest Control Service Manager**

**Location: Smithfield, NC**

**About this Position / Job Responsibilities:**

* SERVICE MANAGER facilitates smooth day-to-day operations of the Pest & Termite departments.

* Hire, train, develop and evaluate the staff.

* Acts as liaison among customers, administrative staff, Field Technicians and Company Management.

* Review customer complaints and cancellations with Technicians and Branch Manager.

* Call all customer complaints and review cancellations on a daily basis.

* Daily check-in/Check-out: Review of each technicians previous day, and ensuring they are equipped (knowledge/skill/time) for the new day.

* Consistently oversee required training and ensure accountability with all staff.

* Oversee and assure that productions goals are met.

* Conduct Quarterly evaluations and review with Technicians.

* Conduct vehicle inspections on each pay period during the month.

* Oversee vehicle maintenance and address any vehicle and equipment problems found.

* Provide scheduling coordination with Technicians production report to better manage routes to effectively meet the goals set by the company.

* Monitoring and ordering of inventory.

* Review all driver incidents reports with drivers and provide coaching when necessary.

* Assist Branch Manager is developing strategies to enhance both customer and employee retention.

* Hold monthly meetings to maintain consistency with office, leads, sales and tech staff to ensure all company standards are being reviewed and complied with.

* Visit customers as requested.

* Perform other duties as assigned.

**Experience & requirements:**

* MUST have N.C. Pest Control Certification to be considered for this position

* MUST have prior Pest Control and/or Termite industry experience, including knowledge of local, State and Federal regulatory requirements that apply to the industry.

**Benefits:**

* Medical, Dental and Vision

* Company paid Life Insurance

* Paid vacation, holidays and sick days

* Short & Long Term Disability

* 401(k) Retirement Plan with company matching funds

* Direct Deposit

**Job Responsibilities will vary depending on site location and needs for that branch office.**