The Ancillary Programs Coordinator is responsible for executing the daily operations of the DME RPM programs, ensuring that the DME and RPM programs are productive by administering its procedures and maximizing patient outcomes through dedicated operational activities.

Essential Duties and Responsibilities:

• Trains and supports staff throughout the organization and provides constructive feedback on DME process and workflow.
• Monitors DME inventory at assigned site(s) and orders inventory as needed to maintain par-levels and complete end of month inventory reports.
• Executes customer DME dispensing processes and organizes them to enhance customer satisfaction and establish best practices.
• Educates patients and support staff on the application, use, care, and expected outcome for DME products as indicated by the provider instructions and manufacturer recommendations.
• Complies with all applicable Federal, State and other laws/regulations relating to DME operations.
• Regularly communicates with assigned office(s) regarding DME prior authorizations.
• Meets with vendors and conducts in-services to educate providers on various changes within the DME program.
• Dispenses DME to patients and conducts test-fittings, as needed.
• Creates, maintains and updates reports, as directed.
• Trains and supports staff throughout the organization and provides constructive feedback on the Remote Patient Monitoring (RPM) process and workflow.
• Monitors RPM inventory at assigned sites and orders inventory as needed to maintain par-levels.
• Executes RPM sign-up and dispenses RPM hardware to patients.
• Educates patients and support staff on the application, use, care, and expected outcome for RPM products as indicated by the provider instructions and manufacturer recommendations.
• Complies with all applicable Federal, State and other laws/regulations relating to RPM operations.
• Communicates with RPM vendors and conducts in-services to educate providers on various changes within the RPM program.
• Completes administrative duties including creating DME Orders, verifying proper documentation is in patient charts, check outside portals for benefit eligibility, maintain dispense lists, execute proof of delivery forms, enter charges.
• Checks work e-mail on a regular basis throughout the workday.
• Participate in and complete all required trainings and in-services.
• Other duties as assigned.

Minimum Qualifications:

• At least two (2) years of related experience in a healthcare setting.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). Must have a working knowledge of various business software (i.e.: ERP, CRM, etc.).
• Must have a working knowledge of industry’s legal rules and guidelines
• Must have in-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.)
• Must have a working knowledge of data analysis and operations metrics
• Must have extensive knowledge of insurance coverage policies and ICD-10
• One (1) year prior experience in a DME-related position (Preferred)
• One (1) year prior experience with RPM and or experience working with blood pressure patients (Preferred)
• Must have excellent written and oral communication skills.
• Must be able to work individually as well as within a team.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to perform calculations, problem solve and use reasoning.
• Must have knowledge of medical practices and medical terminology.
• Must be able to meet predefined production and quality standards.
• Must be able to effectively manage and direct others.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Driving/Travel:

The employee must have reliable transportation. Travel for this position will be required up to 50%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.