The courier is responsible for picking up and dropping off items while adhering to assigned routes and time schedules. The employee will work as part of the Company’s courier department to ensure that items are complete, packed correctly, and safely delivered to the correct facilities. Couriers are expected to be polite and prompt with a commitment to providing excellent service and will ensure orders are properly picked up and delivered.

Essential Duties and Responsibilities:

• Complies with the State Department of Motor Vehicle Administration regulations concerning appropriate class and use of driver’s license.
• Ensures specimen labeling process is followed and in compliance with Company policies and procedures.
• Ensures specimens are transported under proper conditions within the limits of stability.
• Ensures that supply, medical device, IT equipment and documents are handled properly and deliver timely.
• Prepares and maintains accurate transportation, deposit, and equipment delivery logs are completed and signed off on, as well as vehicle fuel consumption logs, and other data, as required.
• Immediately reports safety violations to supervisor.
• Submits incident reports on injuries, security violations, and incidents and claims of vehicle damage or losses.
• Inspects vehicle for damage and documents findings.
• Loads all necessary supplies needed for the daily pickups.
• Completes daily pick up schedule in a timely manner.
• Delivers all daily picks to applicable locations by end of day.
• Negotiates scheduled routes and on-demand stops with management.
• Operates vehicles safely and in conformance with Company rules and regulations and traffic safety regulations.
• Must wear seatbelt at all times while operating a motor vehicle.
• Participates in meetings, as required.
• Checks work e-mail on a regular basis throughout the workday.
• Participate in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have a valid Driver’s License issued by a U.S. State.
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must be at least 21 years of age.
• Must have a clean driving record with no points.
• Driver’s License may not have any restrictions that prevent employee from being able to perform the essential duties and responsibilities of the position.
• Must be able to operate a four (4) wheeled motor vehicle.
• Must be able to effectively evaluate traffic patterns, alternative routes and weather conditions, as appropriate.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• One (1) year of prior delivery/courier experience.

Driving/Travel:

The employee must have reliable transportation. Travel for this position may be required up to 100%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.