Job Purpose

The purpose of the New Patient Scheduler is to support Oncology Specialties by telephones and scheduling all incoming new patient referrals. Other duties include confirming, cancelling, and rescheduling appointments as well as directing physician to physician calls.

Essential Job Functions

· Answer a high volume of calls in a timely manner and complete new patient referrals according to department standards.

· Accurately enter data given for callers or referring offices into practice management and EMR systems.

· Distribute information to the appropriate person or department in a timely manner.

· Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.

· Establish and maintain effective working relationships with coworkers, supervisors, and the general public.

· May schedule and confirm patient appointments.

· Answer telephones and direct calls to appropriate staff.

· Receive and route messages and documents as needed.

· Perform reminder and no show calls.

· Operate office equipment such as multi-line phone system and use word processing, spreadsheet, and other software applications as needed to do work assigned.

· Perform various clerical and administrative functions as needed.

· Assist telephone operators with incoming calls as needed.

· Transmit information or documents as needed, using computer, mail, or fax machine.

· Ability to be at work regularly and on time.

· Other duties as assigned.

Qualifications

· Excellent telephone etiquette skills.

· Must be organized and detail-oriented.

· Must be able to prioritize phone calls and multitask.

· Must be able to complete new patient referrals in a timely manner.

· Must be professional, polite, and friendly.

Education/Experience

· Must have a high school diploma or equivalent.

· Experience in medical office setting preferred.

Working conditions

This position requires working in an office environment in a clinical facility. This position deals largely with the public so patience and a pleasant personality are important.

Physical requirements

This job requires sitting at a desk and answering phone calls for up to eight hours a day.