Description

Position Title: Front Desk Reception/Greeter 

Status: Full-Time – Non- Exempt Hourly Professional

Report to: Dental Operations Manager (DOM)

Supervisor: Assistant Patient Support Team Manager (APSTM)

Job Overview

As a Front Desk/Greeter - you are the first person clients see when they arrive at the office. You are the Face of Clear Lakes Dental. You will provide exceptional customer service to all patients coming into the clinic.

Responsibilities and Duties

• Greet patients with a warm hand towel when they arrive at the dentist's office.
• Assist patients in filling out required intake and medical forms.
• Correctly enter in patients’ medical history and medication list (if applicable).
• Scan any necessary documents and update the patient's profile.
• Scan new insurance cards if necessary.
• Collect payments from patients (if necessary) and update the patient’s ledger with payment.
• Inform patients of payment options (if applicable).
• Notify the clinical team when patients are ready.
• Ensure the reception area is maintained and professional in appearance.
• Prepare check-in notes for the next day to ensure a smooth check-in process for patients.
• Maintains patient confidentiality.

Qualifications

• 1 year of customer service experience.
• Must be able to handle a fast paced environment.
• Strong written and oral communication skills.
• Demonstrated ability to manage complex operational matters.
• Highly motivated and self starter attitude.
• Energetic and engaging personality.
• Enjoy working with people.
• Proficient with computers (minimum 40 wpm).
• Bilingual in Spanish, Somali, Oromo or Hmong a plus.

Hours

8:45 a.m. to 5:30 p.m. CST - with 1 hour lunch break rotating

Attire

Ceil Blue scrubs (mandatory)

Clear Lakes Dental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.