Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

The Technology, Strategy, and Optimization team is responsible for the exciting role of partnering with both product and operating teams to finalize project requirements. In this role, as an Operations Automation Project Manager, you will act as a bridge, ensuring that these requirements not only meet strategic goals but also align with the operating teams' technical feasibility and real-world needs. By keeping a pulse on the ever-evolving tech landscape, they ensure the organization remains well-equipped to address future challenges and capitalize on new opportunities for growth.

What You'll Do:

Work across enterprise groups to help support technical aspects of projects, focused on AI implementation and automation/improvement

Overall management and project support for products that are integral to the Travel Consultant ecosystem

Focus on product strategy and development within the Travel Consultant (TC) ecosystem

Collaborate with internal partners (sales, engineering, design, marketing, and customer support teams) to review technical requirements and design

Lead all aspects of API development, documentation, and developer support strategies

Define and track success metrics for both individual tools and the overall ecosystem (adoption, usage, feature performance, customer satisfaction)

Work with vendors and partners to define breakthroughs and project updates

Expand servicing vision by connecting internal product and engineering groups

What We're Looking For:

Proven experience in project management methodology

3 years' experience within product management, ideally within technical or developer-focused tools

Strong communication skills and able to drive effective discussions with project resources

Knowledge of relevant business processes and related technology solutions

Stakeholder management and ability to influence decision making, change management

Background in software development concepts, data structures, system design

Familiarity with building or managing platforms/ecosystems, along with knowledge of API development

Proficiency within data analysis

**Location**

United States - Virtual Location

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

**The #TeamGBT Experience**

Work and life: Find your happy medium at Amex GBT.

**Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

**Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

**Develop the skills you want** when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

**We strive to champion Diversity, Equity, and Inclusion** in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

**Wellbeing resources** to support mental and emotional health for you and your immediate family.

And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

**What if I dont meet every requirement?** If youre passionate about our mission and believe youd be a phenomenal addition to our team, dont worry about checking every box;" please apply anyway. You may be exactly the person were looking for!