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Assistant Store Manager Job Description
Job Type: Full-time
Overview:
We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction.
Profile Summary:
The Store Manager is responsible for the total relationship between Clean Origin’s retail store/eCommerce platform and its Customers. The Store Manager will implement the vision and strategy; in collaboration with their Assistant Store Manager and Team, which results in building a customer-first, customer-centric mindset and unifies the way all Customers view Clean Origin. The Store Manager will be responsible for driving the persistent focus on the customer experience that will ultimately lead to revenue and profits. The Store Manager reports directly to the Area Manager.
Primary Responsibilities
· Recruit, hire, train, develop and motivate your Team – their success is your success
· Achieve sales volume and productivity goals by developing and executing a business plan
· Ensure Teammates are delivering outstanding customer service by teaching, coaching and leading by example
· Ensure merchandising and presentation standards are met
· Build long lasting relationships and create a lifetime customer following by actively staying on the Customer’s journey/agenda
· Ensure accurate inventory management and achieve shrinkage goals
Essential Duties and Responsibilities
· Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
· Exerts maximum effort to achieve store sales projections.
· Manages sales floor and CX chat, virtual appointments, and CX calls.
· Maintains daily focus among all Teammates on Customer first interactions.
· Enforces all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
· Delivers sales and technology training, and store meetings.
· Recruits and assists in selecting personnel. Interviews and screens as necessary.
· Understands and enforces all store policies and practices. Protects the Company's interests at all times.
· Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Gemology courses.
· Acts in a manner to earn the respect of others. Maintains a neat, professional appearance.
· Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, teamwork environment.
· Investigates and handles customer complaints quickly, efficiently, and courteously.
· Manages implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed.
· Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible. Also ensure that merchandise is properly displayed.
· Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties. Develops a full understanding of store promotions.
· Assists in supervising all personnel.
· Assists in store maintenance, both inside and outside, by delegating or performing these duties
· Performs other duties as assigned.
Positions Reporting to the role
· Store Associates
Requirements for the position
To fulfill this Customer centric role, the Assistant Store Manager must possess jewelry knowledge and leadership skills, including:
· Minimum of 3 years’ experience in retail, store operations, jewelry and customer experience
· Possesses a true passion for customer success
· Excellent leadership and motivational skills; must excel at providing direction
· Excellent communication, organizational, leadership, and time/project management skills
· Flexibility in scheduling to meet customer needs with short turnaround
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
Full Time
$42k-65k (estimate)
04/29/2024
08/26/2024
cleanorigin.com
Stamford, CT
<25
The job skills required for Assistant Store Manager include Customer Service, Leadership, Merchandising, Scheduling, Presentation, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Store Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Store Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Store Manager positions, which can be used as a reference in future career path planning. As an Assistant Store Manager, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Store Manager. You can explore the career advancement for an Assistant Store Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Store Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Store Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Store Manager job description and responsibilities
To assist the Store Manager / Operations Manager to drive sales by managing the smooth functioning of the store and control the store team to ensure all work / policies & procedures are carried out within the remit of ‘Store daily operations’ (sales; merc
01/07/2022: Kansas City, KS
At least 10 years to become a store manager and a college degree.
12/20/2021: Flagstaff, AZ
They will often act as the primary store manager and carry out the responsibilities of the store manager when they are not available.
01/19/2022: Roanoke, VA
Assistant store managers (ASMs) are responsible for providing customers with a convenient and enjoyable shopping experience.
12/10/2021: Abilene, TX
Hiring, a lot of the paperwork and reporting, coaching and counseling, scheduling, depending on the store.
12/18/2021: Stamford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Store Manager jobs
Ability to connect with the customer.
01/04/2022: Springfield, MA
Embrace Battles for more rewards.
12/30/2021: Boston, MA
Listen, understand and take action.
12/21/2021: Philadelphia, PA
Make checklists and to-do lists.
02/14/2022: Pascagoula, MS
Communicate as efficiently as possible.
01/27/2022: Tacoma, WA
Step 3: View the best colleges and universities for Assistant Store Manager.