SERVICE RECEPTIONIST
The Clay Cooley Automotive Group's journey to success is rooted back 25 years ago to Clay's early experiences in DFW's automotive industry. As a leading dealer group, we continue to provide the best buying experience and we need you to accompany us and join our growing successful family!
Clay Cooley Kia of Irving is currently seeking an enthusiastic and professional Service Receptionist to assist our service team with their expansion of the book of business. This individual should be detail-oriented, a team-player, and have strong communication skills.
Job Duties:

• Ensures the accuracy of the Service Department register. The Service Receptionist documents all transactions, documents receipt, reconciles billing and service payments, and issues refunds when necessary.
• Responds to customers and provides information on service appointments and availability. The Service Receptionist interprets and articulates costs and fees to customers to ensure a comprehensive understanding of services rendered and outstanding balances.
• Provides excellent customer service while efficiently and professionally conducting phone calls to provide a positive customer experience for current and potential clients. The Service Receptionist maintains a professional attitude and responds to customer complaints to the Service Advisors or management if necessary.
• Assists with general duties and provides administrative assistance as it pertains to the Service Department. The Service Receptionist maintains the cleanliness of the receptionist window and the service waiting room.

Job Requirements:

• Experience handling payments and invoices is preferred.
• Keen ability to read and understand written and verbal directions.
• Basic computer and mathematical skills including addition, subtraction, multiplication, and division are needed to calculate invoices.
• Excellent customer service skills and a passion for working with people is essential.

Job Benefits:

• Full benefits package including company paid Life Insurance
• 401K / ROTH options plus company matching.
• Competitive pay with immense growth opportunities.
• Onboarding process completed within days of applying!
• Paid Time Off after introductory period

Job Type:
Full-time
We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening process.
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