Job Description

This job is a member of the Information Technology Team, within the Information Technology Division. This position will be responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.

Specifically, you'll do the following:

* Configure, install, monitor and maintains users' desktop software and hardware; supports mobile workforce

* Provides all aspects of end-user computing and desktop-based LAN systems software

* Responsible for end-to-end problem ownership, resolution and communication with employees

* Provides on-site training to users

* Resolves and close tickets/work orders supporting end-user desktops and peripherals

* Responds to customer support issues from the Helpdesk

* Remotely diagnoses and resolves requests utilizing remote tools

* Troubleshoots and collaborates with other departments to assist with infrastructure related issues

* Document customer interactions in helpdesk management system including asset management

* Recover data from hard disk drives and/or perform data migration

* Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops/tablets

* Installs and configures local and network based printers

* Performs preventative maintenance

* Works various shifts, holidays, on-call and travel as required

* Follows management guidance, adhering to IT policy and procedure

* Performs other duties as requested

Required Qualifications:

* Associate/Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training

* 5 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues

* Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment

Preferred Qualifications:

* A certification or work experience equivalent

* MCSE/MCP is a plus

* Cisco and SonicWall network experience

* Overall knowledge of all Windows based operating systems including Windows 7, Windows 8 and Windows 10.

* Ability to work independently and perform in a collaborative, team based environment

* Must be able to lift at least 50 lbs.

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