JOB DESCRIPTION

Reporting to the Director of Apprentice Training -Administrative Assistant will be responsible for but not limited to:

• Communicate with members, supervisors, peers, and employers/contractors.
• Perform various administrative activities as directed by the Director.
• Responsible for supporting training Journeymen training and compliance with requirements.
• Will assist with training Alliance - Learning Management System.
• Will assist with Learning Management System.
• Assist members in registering for online courses and setting up voice authentication for those
  courses. This may be done using facetime or Google Duo.
• Direct unresolved issues to the next level of support personnel.
• Assist in testing and rollout of new versions of LMS and content.
• Work with other departments to train and assist with LMS tasks.
• Set up user accounts, permissions, and passwords.
• Take photos for New York City DOB ID SST cards.
• Provide support to members for the New York City SST program including but not limited to outside training verification.
• Assist in the processing and mailing of SST certification cards using in-house programs as well as NYC DOB Training Connect.
• Assist with special projects as necessary.

Required Experience, Skills, and Qualifications

• Must possess excellent telephone, verbal, and written communication skills.
• Intermediate to Advance Proficiency in Microsoft Office Product.
• Ability to multitask.
• Must be an independent worker.
• Organizational skills and attention to detail required.
• Experience with virtual platforms for meetings, conference, training etc.
• Previous experience working in a fast-paced professional office.