The Team Lead-Field Operations position will be responsible for leading the installation and removal of various sized jobs for events such as festivals, movie productions, private and corporate events.

Essential functions

• Supervises employees in the timely installation and removal of tents and equipment, including rented accessories, for all specified events.
• Receives and executes instructions from Field Managers and Dispatchers.
• Supervises and works with tent crew and warehouse support with pulling/loading tents & related equipment.
• Follows checklists used for both set up of jobs and tear downs.
• Ensures truck is loaded properly before and after events.
• Determines final tent or event plan and confirms measurements as per paperwork.
• Communicate with crew on final job details and expectations.
• Communicate with customers via phone call or text message on the estimated time of arrival and when the job is completed.
• Reports any changes requested by customers on site to Field Managers and Sales Operations
• Fills out paperwork and obtains signatures after set ups and take downs. Reports missing equipment to management and customer.
• Works with warehouse management and crew to ensure that all equipment is returned properly to assigned locations.
• Participates in, supports, and assists with training of all field staff on the safe usage of tent installation machinery and equipment, as well as other products and services offered.
• Assists with assuring that all company vehicles, machinery, and rental products are maintained in a safe and clean condition for operation.
• Provides great customer service and effectively resolves customer disputes.
• Complies with all government safety requirements and applicable laws, rules, and regulations.

Competencies:

• Supervises 4 - 8 employees.
• Assists with coordination of tent and product movement and storage systems.
• Assists with improving operations.
• Ability to manage conflict; negotiate and resolve issues and concerns.
• Strong leadership and team-building skills.
• Time management and organizational skills.
• Excellent customer service and communication skills, oral and written.
• Ability to multi-task and be results-driven.
• Attention to detail and problem-solving skills.
• Trouble-shooting and analytical skills.
• Ability to maintain a high degree of patience and offer constructive criticism when necessary.

Supervisory Responsibilities:

• Provide direction to employees daily.
• Supports and assists with maintaining the necessary number of labor hours needed for jobs.
• Participates in and supports training of all field staff on safely using all installation machinery and equipment.
• Supervises timely completion of installations and takedowns.

Work environment:

• Often works in outdoor environments and in all weather conditions such as heat and cold.
• May occasionally work in the warehouse or other indoor environment that does not have heat or air conditioning.
• Often wears safety attire when in the warehouse, such as vests, masks, gloves, etc.
• May work in close proximity to other people.
• May be exposed to loud or distracting sounds or noise levels.

Educational, Technical and Computer Skills:

• Rental software or Warehouse management system knowledge and experience.
• Microsoft Word, Outlook, and Excel knowledge and experience.
• Experience driving 16’ and 24’ trucks.
• CDL preferred but not required.

Requirements:

• High School diploma or GED equivalent.
• Two years of supervisory experience in warehouse or delivery roles.
• Position will involve driving trucks; must be able to provide a valid Driver’s License and a clean DMV record without major infractions (DUI's, suspensions, etc.)
• Able to pass a background check, DOT pre-employment physical and a pre-employment drug test.

Preferred Experience:

• Associate’s or Bachelor’s degree.
• Technical ability; experience with computers and software knowledge.
• Driver/route experience. CDL is good, but not necessary.
• Construction or other outdoor field work experience.
• Three months tent-installation experience.
• Bi-lingual or ability to speak Spanish a plus.

Physical demands:

• Often work in indoor environments that do not have heat or air conditioning, such as a warehouse.
• May occasionally work in the warehouse or other indoor environment that do not have heat or air conditioning.
• May wear safety attire such as hard hats.
• Must be able to lift approximately 20-40 lbs. consistently; up to 70 lbs. occasionally.
• May be exposed to loud or distracting sounds or noise levels.

Travel required:

• Daily, to and from job sites.
• Personal and company vehicles (trucks).

Benefits:

• PTO (Paid Time Off)
• 100% Health and Vision Insurance (individual); 50% Dental (individual), 25% dependent
• Supplemental Insurance Benefits available
• 401k Plan
• Profit Sharing
• Overtime

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Referral program
• Vision insurance

Day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience level:

• 2 years

Shift:

• 12 hour shift
• 8 hour shift

Application Question(s):

• How many years of Tent Installation experience acquired?
• How many years of leadership experience acquired?

Experience:

• Box truck: 1 year (Required)
• Pole Tenting, Tent Installation: 2 years (Required)

License/Certification:

• Non-CDL Class C license (Required)

Work Location: In person