Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines
• Partners with the insurance companies to manage customers claim to insure the best customer experience
• Maintains communication with customers providing updates on repair process
• Coordinates with technicians to confirm all aspects of the damages are identified
• Maintains customer satisfaction scores according to company standards
• Perform quality inspection prior to vehicle delivery to the customer
• Perform other related duties as assigned

Qualifications

• Must be at least 18 years of age
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person
• Prior collision estimating experience required
• Familiar with estimating systems CCC1 preferred
• I-CAR / ASE certification preferred
• Strong organizational skills
• Successful completion of background check required

Behaviors/Competencies:

• Integrity -Respect, and accountability at every level and in every interaction

• Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
• Innovation -Develops and displays innovative approaches and ideas to our business
• Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please

e-mail recruiting@classiccollision.com. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.