PRIMARY OBJECTIVES/JOB SUMMARY

The Regional Director is responsible for the overall operations and financial results of multiple locations within a designated area including but not limited to operations, internal and external development, business relationships, and profitability. The Regional is expected to mentor to all direct reports while leading the team effectively and efficiently.

Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or managements’ rights to reassign duties and responsibilities of this job at any time.

ESSENTIAL RESPONSIBLITIES/JOB FUNCTION –Other duties may be assigned as necessary

• Actively lead center level performance though General Managers: key metrics, quality, individual skill levels and culture
• Communicate and manage the change process
• Stay abreast of current vehicle repair procedures and technologies
• Manage and hold all staff accountable for shop performance though Recipe Book execution.
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required
• Recruit, interview and hire new staff as required
• Train new hires regarding company policy and procedures
• Promote safe, clean working conditions.
• Promote, develop and act as a liaison with area insurance contacts and other referral points
• Contact all claims managers and dealer accounts on a monthly basis.
• Participate in external marketing and team building activities as requested

SKILLS/REQUIREMENTS

• Minimum of five years collision repair / auto body management experience REQUIRED
• Demonstrated success managing multiple body shop locations within an assigned area is preferred
• Proven leadership and track record of employee development
• Ability to read and understand financial (P&L) statements required
• ICAR Platinum certification preferred
• Ability to travel up to 50%
• Must have valid driver's license and be eligible for insurance coverage
• Working knowledge of CCC One estimating platform and management system
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
• Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

BEHAVIORS/COMPETENCIES

• Integrity
• Respect and accountability at every level and every interaction

• Customer Service
• Provide the highest level of customer service while building customer satisfaction and retention

• Innovation
• Develops and displays innovative approaches and ideas to our business

• Teamwork
• Contributes to building a positive team spirit
• Supports everyone’s efforts to succeed

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to use hands and fingers
• Frequently required climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually required to lift/push weights up to 50 pounds

This job description should not be considered to imply that these requirements are the exclusive standards of the position. Associate is expected to follow any other instructions and perform any other related duties as may be required by the manager.