This position is responsible for supporting, configuring, and maintaining hospital networks and servers. This position will install and integrate new server hardware and applications, and continually monitor for necessary updates, ensuring optimal network performance and security. This position will also service, support, and configure computer workstations, printers, and related devices, but with experience takes a lead role in planning, coordinating, and participating in the design, implementation, and update of computer applications and the network. This position assists with necessary consulting services, project management, system integration, disaster recovery, and establishment of organization standards, and information technology policies related to Information Technology.

The primary purpose of the position is to provide efficient and effective systems which furnish healthcare providers and support staff with the information technology to deliver top quality health care.

Key Accountability

• Configuring, maintaining, upgrading, and supporting the Hospital’s network and servers,
• Installing and integrating new server hardware and applications.
• Monitor network hardware and applications and facilitate needed updates.
• Support and administer third-party applications.
• Ensures network security and connectivity.
• Monitors network performance related to availability, utilization, throughput, redundancy, and latency and tests for weaknesses.
• Sets up user account with appropriate permissions and password requirements.
• Resolves problems reported by end users.
• Defines systems requirement and designs and implements system solutions, Coordinates systems implementation plans and monitors progress of plans.
• Coordinates systems installation with user(s).
• May serve as project leader for computer services projects.
• Assists with the development of information systems technicians as well as other information system employees with knowledge of systems.
• Receives trouble calls on computer equipment and diagnoses problems.
• Defines Information Technology policies and procedures appropriately monitors the adherence of those policies and procedures..
• Assists in documentation of the various components of the Hospital Information System. Documents requirements for addition, deletion, or changes to the Hospital Information System.
• Assists with specifying, configuring and planning of the Hospital Information System equipment with outside help if needed.
• Assists with administering Health Information System security procedures which protects all information, including compliance with laws and regulations, specifically HIPAA privacy and security standards.
• Assists in maintaining a plan to insure orderly growth and to provide acceptable response time of the Health Information System in order to adequately meet or exceed the Hospital’s goals.
• Assists in user departmental devices/system requests which relate to appropriate hardware and software configuration.
• Works collaboratively with other individuals involved with the Hospital Information System.
• Provides 24-hour on-call coverage. Responsible for rapid response to aid all users. Works closely with other department teams to insure efficient and effective implementation of project solutions involving IT.
• Reports on system performance, IT issues, and projects.
• Assists with installation of system application software on supported platforms.
• Assists with installation of infrastructure cabling (i.e. CAT5, CAT6).
• Assists with hospital staff training of general computer skills, Microsoft products, and other learned applications.
• Assists with development and review of Information Technology policies and appropriately monitors the adherence of those policies.
• Performs other duties as directed by the Network Manager or other authority as indicated in approved Hospital policy.

Qualifications

Education: Bachelor’s Degree in Applied Science or 10 years of related experience

Preferred: Major in Micro-Computer Support Specialist

Experience: Experience in troubleshooting computers, printers and other peripherals

License: Valid Driver’s License when driving any vehicle for work-related reasons.

Preferred: Certifications: Comp TIA Tests, A Hardware, A Software, Net