SUMMARY

Greets, welcomes, and directs all visitors and employees. Directs all phone calls to the appropriate person and answers questions. Supports the Sales department. Serves as a support role when an Account Representative is out of the office and creates reports when necessary.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Directs all phone calls to the appropriate person and answers questions
• Serves as customer contact for Order Management
• Builds and maintains customer relationship
• Initiates production cycle by receiving and entering orders for production
• Reviews pricing & product for accuracy
• Works with the sales manager to meet or exceed company metrics
• Coordinates & schedules daily shipping schedule and the filling of partial truckloads while working with shipping coordinator
• Advises customer of ship dates and times, schedules daily truck schedule with accurate delivery dates , follow up to assure on time delivery
• Serves as customer contact for all Quote management
• Enters quotes with pricing guidelines
• Faxes or emails quotes to customers and sales reps , follow up on current quotes
• Tracks and follows up on quotes
• Establish a means of regular contact with customers and record market information
• Establishes regular calling patterns to customer base & logs significant discussions in CRM
• Communicates pertinent information to account reps, territory managers and plant management

OTHER RESPONSIBILITIES

• Attends morning shipping update meeting
• Dispatches literature requests
• Resolves sales adjustments (credits)m coordinates returns/pick ups, logs necessary incident utilizing CRMs
• Maintains and updates Customer contact information
• Attends regularly scheduled sales training meetings
• Assists other reps with duties when needed
• Limited travel to assigned territory