JOB DESCRIPTION:
Founded in 1951, Clark County Credit Union is the credit union for the local government and medical community. We take pride in serving these valuable members of our community -- first responders, nurses, doctors, government leaders and many other dedicated and committed Clark County residents.As a credit union, our members are our owners and we work hard to return a Bonus Dividend to them each year. With this in mind, our employees are focused on our Mission Statement, "Helping our members realize their financial goals and dreams." When you work at our credit union, you will see that we really are all about "people helping people."The CCCU team, currently consisting of 200 employees, focuses on the future -always keeping our Vision Statement in mind: "With an innovative mindset, we will return value to our members while becoming the largest locally owned financial institution in Nevada."In addition, we strive each day to create a culture that fosters growth and encourages teamwork. In doing so, our employees follow these core values: Own It: We take ownership for our individual responsibilities and face challenges with optimism to achieve our goals.Check Ego: We check our ego at the door. Humility helps us work collaboratively and find synergies to accomplish more.Build Trust: With open and authentic communication, we assume positive intent when working with members and others. Our actions and integrity build trust.Win Together: We each do our part to reach the credit union's goals, as one team, united by our mission and vision.We are looking for a dynamic individual to fill our full time Member Service Representative (MSR) position. Our MSRs have a high degree of interaction with our membership. Often serving as the "face" of the credit union building relationships, responding to inquiries, making product suggestions, processing members request while providing superior service.
RESPONSIBILITIES:
Duties and Responsibilities

• Opens consumer new accounts and performs account maintenance.
• Balances cash drawer daily to assure accuracy in transactions.
• Produces quality work efficiently and free from errors.
• Research, troubleshoot and resolve member inquiries.
• Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members.
• Provides member service in accordance to CCCU standards.
• Works to establish and deepen relationships with members so CCCU is the members first choice when a financial decision is made.
• Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.
• Ability to attain goals as set by management on a consistent and continual basis.
• Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position.
• Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment.
• Performs duties as assigned by management and may be assigned to work at any branch.
• The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.

ABOUT THE COMPANY:
We are proud to be a member-owned financial co-operative servicing our membership base in Las Vegas, NV since 1951. Our purpose is to promote financial services to our membership. We are not guided by profit minded shareholders here. All credit union earnings are returned to the membership in the form of better rates, lower or fewer fees and more services.