1 Implementation consultant Job in Ann Arbor, MI
Clarivate is Hiring an Implementation consultant Near Ann Arbor, MI
We are excited to bring on a new Implementation Consultant join our growing team at Clarivate! This is a customer facing position where you will provide technical support for ScholarOne Manuscript site maintenance.
You will also provide product delivery and support for Web of Science Reviewer Recognition, Reviewer Locator, and Transparent Peer review.
This is an excellent opportunity for a professional with strong PM skills to contribute toward maintain customer satisfaction for clients and journals using ScholarOne, the premier submission and pee review system for academic publishers.
We are looking for someone consultative and to be part of a strong team who handles configuration changes for our top clients.
If this sounds like an opportunity you are interested in, then we would love to talk to you!
About You experience, education, skills, and accomplishments
- Bachelor’s degree or equivalent, relevant work experience
- 2 years of project management and customer delivery experience
- 2 years of software implementations experience
It would be great if you also had
- Knowledge of ScholarOne Manuscripts or another related product
- Experience with XML and APIs
- Experience using Salesforce
What will you be doing in this role?...
- Collaborate with clients to identify new site build requirements
- Perform ScholarOne Manuscript site builds
- Perform configuration changes to live sites
- Recommend and deliver solutions to customers, ensuring quality and timeliness of service.
- Collaborate with Engagement Managers on client meetings and projects
- Ensure client retention by supporting Sales and Engagement Manager teams
- Support large scale feature roll outs
- Escalate and track priority cases through to completion
- Communicate and escalate awareness of priority defects and issues
- Provide timely and accurate billing information to accounting
- Collaborate with Product Management teams on new feature design and software changes
- Collaborate with colleagues on best practices and new document processes / configuration instructions
About the Team
We are an experienced and collaborative team of project managers and professionals who excel in publication implementations.
The team consists of 13 members, both full time and contractors in US and EMEA. This position reports into the Senior Manager of Service Implementation.
Hours of Work
- Full time, permanent
- Although duties are typically performed during normal business hours, occasional off-hours may be required
- Hybrid position (2-3 days a week in the office)
Clarivate is an Equal Opportunity Employer Vets / Minorities / Women / Disabled
Last updated : 2024-05-13
Job Summary
Full Time
$73k-95k (estimate)
05/27/2023
08/09/2024
The job skills required for Implementation consultant include Project Management, System Configuration, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be an Implementation consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Implementation consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Implementation consultant positions, which can be used as a reference in future career path planning. As an Implementation consultant, it can be promoted into senior positions as an Implementation Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Implementation consultant. You can explore the career advancement for an Implementation consultant below and select your interested title to get hiring information.
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Quotes from people on Implementation Consultant job description and responsibilities
The consultant meets with personnel to talk to them about their work, reviews policy documentation, and discusses the work environment with executives.
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They have a complex task; thus, an SAP consultant must be patient and flexible because end-users regularly revise system requirements.
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Consultants must check with their competitors to ensure that the markup does not go beyond 25-30 percent.
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A consultant commands a reasonable rate to justify the time spent on consulting.
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Consultants do not have permission to share these documents with anyone or use these documents for other projects or for work outside of this contracted project with the Pennsylvania Department of Health and APIC Consulting Services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Establish objective selection criteria and stick to them.
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Build a repeatable system for getting and selling clients.
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Following lead qualification requirements.
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Management consultants are used for various services that fall under HR consulting, operations consulting and strategy consulting.
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Basically, these skills separate good consultants from the rest.
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Step 3: View the best colleges and universities for Implementation Consultant.
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