Description

The Member Care Assistant trains or re-trains PCW’s to complete clients personal cares, basic housekeeping and client specific duties. They carry out responsibilities training and performing in the following functional areas: client safety, bathing, toileting, transfer assistance, meal preparation, cleaning/housekeeping, companionship, shopping, transporting clients, and running errands. The Member Care Assistant will also be trained on the scheduling role.

ESSENTIAL FUNCTIONS AND DESIRED OUTCOMES:

1. Maintains consumer health by performing or training on activities of daily living to include, but not limited to: bathing, grooming, toileting, and transfer assistance.
2. Communicates any arising issues to Home Care Area Administrator and/or Supportive Home Care Supervisor to ensure prompt addressing.
3. Ensures proper care of client by following procedures and treatments as described in the Plan of Care.
4. Train and supervise on the Electronic Visit Verification system while doing On the Job Training in the field.
5. Ensure proper HIPPA practices are in place.
6. Prepares and serves meals by following general nutritional guidelines, menus, individual dietary restrictions, needs and preferences to ensure client health.
7. Follows safety and regulatory procedures in all areas of food preparation, serving of meals, clean up and other related activities.
8. Provides personal cares as directed by individual needs in a client specific manner.
9. Responds promptly and competently in emergency situations.
10. Maintains a sanitary and clean work area to ensure a safe, healthy, and welcoming environment.
11. Supervises the safety of clients and PCW’s while allowing maximum independence and participation in daily living activities.
12. Ensures the health, safety, and wellbeing of the client through assistance/training with household care/hygiene and homemaking duties to include but not limited to dusting, vacuuming, disposal of garbage, and cleaning.
13. Carries out client specific duties as assigned and directed by the supervisor.
14. Utilize and maintain the Scheduling Software Program leading to appropriate Client Care, accurate schedules, increased internal and external customer satisfaction and efficient billing practices.
15. Subject to on call responsibilities for evenings, weekends, and holidays on an established rotation schedule.
16. Act as an Ambassador for the Home Care program and Clarity Care as a whole. Excellent Client Service Skills are a necessity.
17. Listen and respond to internal and external customers’ needs and concerns in a professional manner. Work with the Team to politely resolve such. Document these events as well.
18. Clients are to receive services; Clients are not to be left unattended. You are heavily relied upon to ensure Clients receive services.
19. Other duties as assigned.

GENERAL EMPLOYMENT CONDUCT & RESPONSIBILITIES:

1. Promotes and encourages the organization’s mission, vision, values, and philosophy.
2. Adheres to the organization’s code of conduct, standards, policies, procedures, and appropriately brings to management’s attention actual and potential violations.
3. Acts with integrity and maintains a professional image within the organization and throughout the community.
4. Acts as a team member within the department and organization to assist in accomplishing goals and objectives.
5. Maintains good attendance on the job and attends continuing education, training and meetings as scheduled.
6. Cooperates with supervisors and all levels of management involved in evaluating, delegating, and improving performance.
7. Exercises good judgment, decision making, and regard for safety within all aspects of performing job duties.
8. Communicates effectively, efficiently and ensures all information is transmitted appropriately. Understands, gives, reads, and follows written, verbal, or demonstrated instruction.
9. Appropriately requests and extends assistance, learns, prioritize tasks, independently assess situations, problem-solves, multi-tasks, and appropriately respond to challenges.
10. Achieves expected outcomes to meet organizational goals.
11. Possess physical aptitudes and capabilities that will enable performance of the job to include: ability to stoop, stand, pull, push, hear, see, kneel, walk, grasp, reach, talk, and lift at least 35 pounds.
12. Ability to multi-task and ability to work in a fast paced environment.

Qualifications

1. Must be a certified Personal Care Worker, or have previous experience providing personal cares and ability to successfully complete Personal Care Worker orientation.
2. One year of home care experience.
3. Must possess a high school diploma/equivalent and/or related work/life experience.
4. Must be at least 18 years of age.
5. Must possess a valid WI driver’s license, and ability to meet agency driving standards.
6. Must provide proof of auto insurance.
7. Must pass a periodic WI Caregiver Background Checks including Department of Justice Criminal Record Checks, and/or that of previous states of residence.