Job Summary

The Cashier/Dispatcher is responsible for accurately processing customer payments for parking fees, dispatching drivers to the Clarion Hotel and the Philadelphia International Airport in a timely manner and answering incoming calls in a professional and courteous manner.

Responsibilities

• Collect payment for parking services and accurately process all cash and credit card transactions in compliance with cash handling and accounting procedures.
• Answer phone in a prompt and courteous manner.
• Maintain constant radio contact with shuttle drivers to ensure proper rotation and direct them in their pick-up and drop-off locations.
• Count bank at end of shift to ensure proper reconciliation, complete necessary documentation, resolve any discrepancies, and secure bank in accordance with established policies and procedures.
• Resolve customer complaints, elevating to supervisor if needed.
• Promote teamwork and quality service through daily communications and coordination with other shifts and departments.
• Monitor safety and security of parking lot and report an issues or concerns to management.
• Assist customers with any questions, complaints and/or concerns in a courteous manner to ensure customer satisfaction.
• Perform other duties/tasks as assigned by management.

Skills

• Ability to communicate effectively in English.
• Strong customer service and communication skills with the ability to give instructions clearly.
• Basic math or accounting skills.
• Ability to problem solve to effectively deal with customers.
• Ability to multitask, detail oriented and comfortable with high call volume.
• Must have computer skills to operate various property management and reservation systems.
• Must be comfortable working in an enclosed ticket booth.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to sit for extended periods of time.
• Manual dexterity required.
• Ability to work flexible shifts to include days, nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent
• Previous customer service experience
• Previous cash handling experience
• Previous dispatch experience a plus.

Benefits

• Medical, Dental & Vision Insurance
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Complimentary Life Insurance
• Employee Discounts

Source: Hospitality Online