CLARION HOSPITAL

JOB DESCRIPTION

Job Title: Registration Clerk FLSA Status: Non-Exempt

Department: Patient Access Job Code: 1025

Date: 02-19-02 Revised: 07-01-14

Position Summary

Responsible to Clarion Hospital for supporting the corporate mission, vision and values. Responsible to the Patient Access Department for the accurate and efficient registration of all patients. Responsible to the customer (patients, physicians, staff and others) for courteous, accurate and timely service.

Essential Functions

Service Excellence: Demonstrates CUSTOMER FIRST attitude in all Patient Access activities. Responds to patients, physicians, hospital staff and other customers (internal and external) in a professional manner. Tact is required in all customer contacts and the employee assumes responsibility for harmonious relationships. Treats everyone with dignity and respect.

Register patients for both in-patient and out-patient services in accordance with Federal and State regulations and in accordance with departmental and hospital policies and procedures.

Ensure the accuracy of each registered encounter by utilizing all quality and eligibility tools provided.

Determine and collect out of pocket patient responsibility by using the provided eligibility tools as required by the current Patient Financial Obligations Policy.

Be responsible for completing all mandatory HealthStream in-service training, Medicare 3-day Rule in-service training, and for maintaining established departmental competency levels.

Assist patient in the completion of social and financial information as needed and assist in the gathering of inpatient and pre-admission information and documentation as needed.

Process payments received both over the counter and through the mail from patients and insurance companies.

Be knowledgeable regarding the operation and procedures of the hospital switchboard and telephone system.

Registration Clerk

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Be knowledgeable in the hospital emergency plan and fire alarm system and be able to implement said plan according to hospital policy.

Maintain required records, reports, and files.

Maintain established department, safety, environmental, and infection control policies and procedures.

Enhance professional growth and development through education programs, workshops, and seminars in order to keep current in the field.

Participate in hospital and departmental quality improvement by assisting in the improvement of processes dealing with registration and admitting functions.

Agrees to comply with the Corporate Compliance Policy and all laws, rules, regulations, and standards of conduct relating to the position and has a duty to report any suspected violations of the law or the standards of conduct to his or her immediate supervisor, the Compliance Officer, or the Chief Executive Officer.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed with or without reasonable accommodations by incumbents of this job. Incumbents may be required to perform job-related tasks, duties, and/or responsibilities other than those specifically presented in this description.

Reporting Relationships

Reports to: Manager, Credit and Patient Access

Supervises: None

Qualifications

High school diploma or equivalent education. Typing skills, computer and/or business machine skills are required. Incumbents with course work or experience in medical terminology will be given priority. Must be neat and well groomed.