1 Dispatcher/Client Support Representative Job in Watertown, WI

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Dispatcher/Client Support Representative

Clarion Home Services Group

Watertown, WI | Full Time

$38k-50k (estimate)

2 Weeks Ago

Dispatcher/Client Support Representative

$38k-50k (estimate)

Full Time 2 Weeks Ago

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Clarion Home Services Group is Hiring a Dispatcher/Client Support Representative Near Watertown, WI

Carew Heating & A/C, Inc. is a customer focused heating and air-conditioning company that was originally started in 1996. Located in Watertown, WI, we employ highly trained people whose goal is to make our company the best service company in Watertown and surrounding communities. From the professionalism of our sales engineers, to the dedication of our field personnel, we are dedicated to delivering you the best and we are looking for a Dispatcher/Client Support Representative to join our team.

Why work for Carew Heating & A/C, Inc.?

Growth Opportunities & Fantastic fun work culture
Medical (three affordable medical plans to choose from), Dental and Vision Insurance
Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
Company paid Short-Term and Long-Term Disability
Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical insurance, Pet Insurance, and ID & Legal Shield
401k with company match
Professional and Personal Development, Including Continued Education Assistance
Paid time off & 9 Paid Holidays

Qualifications:

Strong written and verbal communication skills with different personalities and communication styles.
Highly organized and detail oriented
Ability to thrive in fast-paced environments and high-demand peak seasons.
IT competent – efficient typist, proficient with Microsoft Outlook, Work, and Excel, and phone systems
Competitive individual contributor who also loves to win as a team.
Experience in an HVAC (Heating, Ventilation, and Air Conditioning), Plumbing, or Electrical setting highly preferred.
High school diploma or general education degree (GED) (Preferred, not required)
One-year related experience and/or training in customer service and dispatching
Drug Screen & Background Check

Primary Job Functions:

Convert incoming calls into booked service appointments according to company guidelines.
Respond to customer requests via email, texts, and chats.
Educate and sell customers on company maintenance plans/memberships.
Outbound calling to preserve minimum maintenance and service calls for technicians.
Dispatch service calls by priority, urgency, and profitably to ensure daily revenue goals are met/exceeded.
Provide regular updates to customers throughout the day on technician’s progress and reschedule or move up service and/or maintenance calls according to company and service department guidelines.
Work with field service supervisors and service managers to ensure first calls for next day are assigned and strategically structured.
Relay accurate information to technicians regarding customer concerns and dispatch appropriately to ensure best in class customer service.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming service calls.
Special projects or tasks as requested by your manager.