Title: Full Time Keyholder
Reports to: Store Manager

Cobble Hill, Brooklyn NY
$21-22/hr
Health Benefits

General Overview
The Full Time Key Holder is a key employee in maintaining excellent customer service. They are responsible for serving customers and accurately recording all sales, as well as assisting with merchandising responsibilities such as stocking, pricing and keeping the store neat, clean, and organized. They support the operation of a profitable business through successful floor supervision and are capable of opening and closing shop responsibilities as well as following through with policy and various processes. Key holders will be taught the skill of monogramming and will learn how to monogram Clare V. merchandise in store as needed. This role reports to the Store Manager.

Specific Duties / Responsibilities:
Customer Service

• Ability to clientele and understand the customers’ needs
• Eagerness to learn the skill of monogramming and take monogram orders in store
• Able to drive business through reacting to customers’ needs and wants
• Always act in the best interest of the customer
• Maintains an effective clientele list and wait list
• Strong sense of product knowledge and able to suggestively sell

Weekly

• Ability to think creatively in business and seek sales opportunities
• Ability to effectively communicate with store manager
• Provides constructive feedback to the shop management
• Responds well to feedback from management and follows directives
• Understands surrounding community and suggests ideas
• Performs outreach; regular clienteling and customer note taking
• Uses the store waitlist and manages follow ups
• Able to identify a problem and properly report it
• Arrives on time and is floor ready
• Participates in store meetings and management meetings
• Assist in researching of brands to contribute product knowledge
• Assists in tagging new merchandise
• Restocking what has been sold
• Professional phone presence when calling clients
• Maintains a visually enticing store that is neat, clean, and organized
• Responds promptly to emails from management while working
• Takes assigned Lessons and quizzes
• Able to receive and process store transfers and RTV’s
• Able to open and close a store
• Handles weekly bank deposits when in store alone

General

• Understanding of surrounding retail competition
• Abides by Clare V. policies and procedures
• Prioritizes workload to maximize efficiency and minimize the impact on customer experience
• Seek creative solutions to challenges
• Maintains a healthy work environment

Qualifications / Skills:

• High School diploma or equivalent combination of education and sufficient work experience
• 2 years retail experience
• Strong verbal and written skills
• Ability to communicate effectively
• Strong eye for fashion
• Ability to perform effective selling techniques to achieve sale and repeat business
• Basic computer skills
• Physical requirements: lift /carry/move 40 lbs. minimum including fixtures and product
• Ability to work a flexible schedule including holidays, weekends
• Ability to open and close a store
• Able to travel to other stores within the market/region

All qualified applicants should submit their resume to Coco@clarev.com