Roles and Responsibilities

 Serve the Customer:

o Model the GUEST customer engagement philosophy to ensure consistent and positive customer experiences. Train store team to effectively execute our GUEST program to deliver a great customer experience.

o Know our Customer – know what’s important to her, what she’s ‘into’ now, and how can we best meet her desire to stay trendy and hip. Keep apprised of fashion trends.

o Perform and train associates to perform ear piercing procedures that are in compliance with Company and legal guidelines. Enforce proper ear piercing procedures among store associates.

 Drive Sales:

o Assist to achieve store’s sales plan and performance targets (e.g. Conversion, Transactions, Average Dollar Sale (ADS), Units per Transaction (UPTs), Sales per Labor Hour (SPLH), % Penetration (% Accessories, % Jewelry, % EP), to maximize business results.

o Raise awareness of department-level sales performance, key Item sales performance, and bestsellers to maximize business.

o Ensure that every aspect of the Company’s in-store presentation and promotional messaging standards are met.

o Implement all Planograms in a timely manner incorporating appropriate product flows and adjacencies given store specific attributes and physical layout.

 Demonstrate Leadership:

o Represent the Claire’s / Icing brand through professional behavior, fashion awareness and positive Customer engagement. Promote a professional and brand-appropriate image.

o Assist the Store Manager in creating a positive work environment through effective communication, motivation, and recognition.

o Assist to motivate the team to win by encouraging friendly competition and store contests.

o Hold self and team accountable for weekly and monthly sales plans by using daily targets. Train and coach store associates to meet performance targets.

o While manager on duty, effectively handle critical situations that occur within the store.

o Organize, delegate, set priorities, meet deadlines, and follow-up.

 Develop People:

o Assists in recruiting and hiring qualified store associates.

o Continually train and coach staff, providing appropriate feedback in a timely manner.

o Identify and develop store associates for future growth.

 Manage the Business:

o Complete operational activities in compliance with all Company policies and procedures.

o Assist in the management of controllable expenses (e.g. payroll, supplies, and fixtures).

o Assist in the management of store inventory effectively (e.g. shipment processing, markdowns, store recovery, stock replenishment, and back room organization).

o Assist in the implementation of Loss Prevention practices and reinforce Company Loss Prevention standards to store associates.

o Serves as acting Store Manager when Store Manager is not present.

Additional Considerations

Reporting Structure

o Reports to the Store Manager

o Provides management and oversight to 3rd Key Holders and Sales Associates

Qualifications

o High school diploma or equivalent required

o Minimum one year retail management experience

o Excellent verbal/written communication and organizational skills

o Basic computer skills

o Sound understanding of mathematics and strong reading comprehension skills

o Understands the importance of Customer Service

o Ability to analyze sales reports and strategically problem solve

o Ability to stand during scheduled shifts

o Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally

o Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers

o Ability to operate POS system

Note: Regular attendance is a necessary function of this position.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Davenport, IA: Relocate before starting work (Required)

Work Location: In person