Salary: $45,772.80 - $49,871.52 Annually
Location: Oregon City, OR
Job Type: Full-Time, Union
Division: Business Services
Job Number: 2122-00059
Closing: 5/22/2022 11:59 PM Pacific
Description
Clackamas Community College (CCC) is an inclusive environment where the unique contributions of our diverse students, employees, and the community are honored and valued. We expect all employees to foster a climate of belonging that supports all students and employees in achieving success.
This position currently has a hybrid schedule; primarily remote and on-campus 1-2 days per week.
PURPOSE OF POSITION
:
Develop, recommend, implement and enhance practices and policies used in collection of student accounts receivable funds while maintaining sound internal control procedures and generally accepted accounting procedures and practices. Analyze problems and opportunities, make specific recommendations for improvement, implement them and monitor systems, processes and results. Promote good customer relations.
ESSENTIAL JOB FUNCTIONS
:
1. Student Accounts Receivable Customer Service (65%)
1.1. Answer questions from students, parents, staff and third-party vendors regarding student account billings, account status, and arrange third party billing options according to policy and requesting guidance and support from the Student Accounts Manager when needed.1.2. Primary contact to help students with billing and refund questions and is the liaison between the Wilsonville, Harmony and Oregon City Campus to support the CCC students and staff with student account questions and request as needed through email, phone and face to face interactions.1.3. Primary contact for third party vendors regarding sponsor billing for student account receivables.1.4. Process all student credit refunds and Federal Financial Aid refunds for the campuses while maintaining compliance with Title IV federal regulations.1.5. Prepare student invoices as needed for the Student Accounts Office.1.6. Complete special projects, analyze reports, and provide analysis on student reports.1.7. Maintain and makes recommendations to improve departmental system processes and help to implement changes to increase efficiencies. Maintain reporting for various department needs to enhance and provide improved services to students.1.8. Work with college-wide student services staff and program coordinators to research and resolve or redirect student disputes and appeals. Handle a variety of customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers. May intervene on the behalf of other office staff. 1.9. Resolve Problems with specific accounts, deal with difficult customers, make recommendations for account write-offs, and resolve conflicts with students and other departments.
2. Accounts Receivables and Collections (35%)
2.1. Assist Student Accounts Manager/Bursar on collection and reconciliation of both current and former student accounts with balances due on a regular basis. Perform collection activities and negotiate solutions to resolve delinquent accounts or assign to collection system as needed.2.2. Coordinate and communicate with office staff the activities involved in the assignment process. Thoroughly review each account for accuracy prior to assignment. Responsible for monitoring collection agency activity on a monthly basis and informing Bursar of any issues that may arise in a timely manner.2.3. Upload electronic accounts receivable statements for current students and certain non-traditional students for Harmony, Oregon City and Wilsonville Campuses on a monthly basis.2.4. Create, recommend, and implement processes and specific communications regarding late fees, monthly statements, past due accounts and collection of those accounts.2.5. Perform a variety of accounting duties including, but not limited to receipting of checks, creating bank deposits, the research of cash and check discrepancies on student's accounts, adjusting fees for departments. Sort and distribute all student and non-traditional student payments received in the mail. Notify departments via email and phone of payments received.2.6. Process monthly reports on collection account activity and former student account activity for all three campuses.2.7. Responsible for maintaining collection software as well as other software used in the Student Accounts Department. Will work with IT Department to program, test or debug any issues within collection software database(s).2.8. Primary contact for collection agencies. Will have regular interaction with collection agencies ensuring that they are exhausting all collection efforts on our accounts. Will keep up to date on any changes to the FDCPA. Will educate fellow co-workers of any changes that surround collections.2.9. Primary contact for inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms. 2.10. Perform on-the-job training to selected team/crew members of current methods and procedures used while performing the essential functions of this position.2.11. Use independent judgment on placing accounts with outside collection agency vendors while complying with federal and state regulations as well as company policies and procedures.
GENERAL JOB FUNCTIONS:

• Establish and maintain effective working relationships with students, staff, other agencies, and the general public.
• Perform other duties as assigned within the scope of the classification.
• Participate in college committees when requested.
• Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.
• Maintain work areas in a clean and orderly manner.
• Maintain student confidentiality, data integrity, and comply with all related college, state, and federal standards, including the Family Educational Rights and Privacy Act (FERPA).

Qualifications
We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship and/or service will contribute to the College.
REQUIRED QUALIFICATIONS
:
Associate's degree in related field AND 2 years of directly related work experience. Advanced knowledge of accounts receivable processing and general ledger work, The Family Education Rights and Privacy Act, the Fair Debt Credit Reporting Act and Fair Debt Collections Practice Act, and collection techniques. Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described.
Ability to exemplify traits that reflect the College's culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.
Other Job Elements
The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
WORKING CONDITIONS
:
The position requires minimal (20-40%) ability to use dexterity and fine motor skills assemble, build or repair machines or other objects. Frequent (51-80% of the time) use of office equipment.
The position requires little (0-5%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work are not difficult, and only require a usual degree of agility and hand eye coordination.
The work environment is usually well-protected, with minimal hazards or obstacles (5-20%). There is little or minimal element of personal risk or hazard. Job conditions are usually comfortable, with minimal (5-20%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc. Position may have minimal responsibility for driving.
SUPERVISORY RESPONSIBILITIES
:
Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.
SUPERVISION RECEIVED
:
Works under the general direction of the Bursar/Student Accounts Manager.
Additional Information
Clackamas Community College is a diverse community that provides equal opportunity in employment, activities, and its programs. It is the policy of the Clackamas Community College and its Board that there will be no discrimination or harassment in any educations programs, activities or employment on the grounds of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, marital status, disability, veteran status, age, genetic information or any other status protected under applicable federal, state or local laws. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under anti-discrimination laws. Persons having questions about equal opportunity and nondiscrimination should contact the Chief Human Resources Officer for Clackamas Community College in Barlow Hall at the Oregon City campus, 503-594-3300. Please note the following areas of responsibility, should you need relevant resources or information: Section 504 Coordinator, Disability Coordinator, Oregon City campus, 503-594-3181; Title II Coordinator, Associate Dean, Oregon City campus, 503-594-3392; Title IX Coordinator, Chief Human Resources Officer, Oregon City campus, 503-594-3300.-
ADDITIONAL POSTING INSTRUCTIONS:
To apply for this position, you must submit:

• Completed online application
• Cover Letter explaining your interest in the position and describing how you meet the minimum and special qualifications and requirements of the position
• Current Resume
• Completed responses to the Supplemental Questions
• Unofficial Transcript (Upon hire, candidate will be required to provide official transcript(s) for degree(s) earned, if applicable.)

-
SUPPLEMENTAL INFORMATION:
CCC only accepts applications through our online application system at https://www.governmentjobs.com/careers/clackamascc. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline. For technical assistance, please call (855) 524-5627. Please note: This is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration. Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered. Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want the college to consider towards placement.
Final candidates may be subject to a criminal background check as part of the employment process. Clackamas Community College participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant. The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Clackamas.-
REASONABLE ACCOMMODATION STATEMENT:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Clackamas Community College are expected to perform tasks as assigned by Clackamas Community College supervisory/management personnel regardless of job title or routine job duties.-
VETERAN'S PREFERENCE STATEMENT:
Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application. DOCUMENTS REQUIRED:

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) - OR - Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.
• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.
  • You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records

For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx
To apply, visit: https://www.schooljobs.com/careers/Clackamascc/jobs/3371073/student-accounts-receivable-specialist-full-timejeid-5c28e2fa282a7e4cbf4e80c4a4e7b66a