Salary: $102,800.10 - $148,627.92 Annually
Location: Oregon City, OR
Job Type: Full-Time, Non-Union, Exempt
Division: Information Technology
Job Number: 2223-00253
Closing: 3/19/2023 11:59 PM Pacific
Description
Clackamas Community College (CCC) is an inclusive environment where the unique contributions of our diverse students, employees, and the community are honored and valued. We expect all employees to foster a climate of belonging that supports all students and employees in achieving success.
PURPOSE OF POSITION
:
Support technology to deliver on Clackamas Community College strategic plan initiatives and meet CCC's technology needs in support of the College's mission to foster excellence for every learner through innovation, collaboration, leadership, and service. Oversee software development, Enterprise Resource Planning (ERP) systems, SQL development, wired and wireless networks, and data center architecture, administration, security, and support of those Clackamas Community College IT services. The position also serves as the Systems and Network Manager, provides leadership for and oversees the College's Systems and Networking team, including processes and procedures. This position establishes and maintains Service Level Agreements (SLAs) and the Service Desk Catalog; schedules, coaches, and trains technicians and student workers; makes recommendations to the CIO concerning departmental resources; coordinates and oversees the resolution of client issues, with the goal of proactively ensuring SLAs are met; and may provide on -site training and conduct periodic quality control checks. In addition, this position serves as a senior technical subject matter expert; addresses Tier 2 to Tier 3 transitions; handles complex service requests; and builds and maintains client relationships across the College campus with ITS customers.
SCOPE OF RESPONSIBILITY:
Incumbent's scope involves a high degree of complexity with a wide diversity of work situations. They determine their own practices and procedures as well as contribute to the development of new concepts. Their decisions have significant, broad implications for the management and operations of a division as well as the overall strategy and direction of the entire organization.
Incumbent deals with highly varied, complex, and often non-recurring problems that require novel and creative approaches to resolution where new concepts and approaches may have to be developed. They set their own goals and determine how to accomplish defined results with few or no guidelines to follow, although past practices may exist. Their supervisor/manager provides broad guidance and overall direction.
ESSENTIAL JOB FUNCTIONS
:
1. Information Technology Services Operations (50% of time)
1.1. Evaluate the effectiveness of most Information Technology infrastructure on campus; find technical solutions with the support of ITS Engineers and vendors; identify obsolete technologies that require retirement or replacement; evaluate engineering proposals for effectiveness, security, safety, cost, and supportability; plan for migration to new technology and for training of technical staff and other department personnel. Collaborate with CIO on final architecture and funding approval.1.2. Monitor overall service delivery of ITS Services and follow up on any identified areas of concern. Respond to escalated service concerns to resolve and identify the actions required to avoid a reoccurrence. Serve as a partner to areas supported to ensure customer service delivery.1.3. Coordinate escalated TIER 3 issues which cannot be resolved by the Service Desk by working with the appropriate TIER 3 resource (Systems Engineer, Network Engineer, or Developer).1.4. Work with department managers or leads to collaborate on upcoming needs or direction.1.5. Manage vendors. Coordinate and enforce agreed upon schedules with vendors; evaluate various vendors for their ability to perform the work at areas on able price; negotiate contracts for VP signature; ensure work complies with industry best practice and meets CCC needs.1.6. Create and maintain service level agreements (SLAs) and the Service Desk Catalog. Analyze and track statistical information related to service desk tickets and actions and present monthly reports detailing the type and number of tickets for various Clackamas Community College (CCC) departments.1.7. Compile written reports for the purpose of annual budgeting and resource planning. Proactively identify and recommend modifications to service levels or changes in workflow/processes.1.8. Oversee documentation. Ensure procedures are fully documented and as-built diagrams are current and developed at the appropriate level of detail to perform the mission.1.9. Maintain safeguards around confidential and/or sensitive files and documents. Develop an information security training program for CCC staff and faculty.1.10. Maintain a safe learning environment and work place for faculty, staff, and students; follow all safety rules and procedures for work areas.1.11. Collaborate with staff to streamline and improve customer service processes and systems. Works with internal and external customers when problems require escalation. Functions as the decision maker when customers require specialized care.
2. Supervision (35% of time)
2.1. Work with IT Leads and Managers to train, motivate, and evaluate staff within Enterprise Systems, Systems and Networking Division, and Service Desk Division of ITS.
2.2. Meet with team leads and managers regularly to evaluate status of all current projects and evaluate ability to meet deadlines. Reprioritize projects as necessary to meet the critical needs of the college.
2.3. Provide or coordinate training; work with employees, leads and managers to correct deficiencies; implement discipline and termination procedures; prepare performance appraisals.
2.4. Plan, direct, and coordinate work within Systems and Networking Division of ITS. Meet with staff to identify and resolve problems; assign and prioritizes projects and tasks; review and evaluate work methods and procedures; adjust staffing levels and work locations to respond to fluctuating workloads.
2.5. Review and coach staff on professional development plans.
3. Financial (15% of time)
3.1. Develop ITS budget collaboratively with CIO and other ITS Managers. Consider growing technology needs of the Department, equipment needs (new and replacement), space, staffing, training, etc.
3.2. Develop fiscal impact statements based on projected costs of proposed projects.
3.3. Accountable for long-range operational and strategic planning with a low level operating budgetary authority.
3.4. Accountable for high budgetary level of control for capital assets.
Qualifications
We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship and/or service will contribute to the College.
REQUIRED QUALIFICATIONS
:
Bachelor's degree in Computer Science, Business Administration or Information Systems; 3 years' relevant work experience, including management and supervisory experience; 3 years' fulltime supervisory/lead experience in an area of datacenter, software development, and/or network systems. Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described.
Ability to exemplify traits that reflect the College's culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.
PREFERRED QUALIFICATIONS
:
Master's degree in Computer Science, Business Administration, or Information Systems.
Other Job Elements
The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
WORKING CONDITIONS
:
The position requires minimal (20-40%) ability to use dexterity and fine motor skills assemble, build or repair machines or other objects. Frequent (51-80% of the time) use of office equipment.
The position requires minimal (5-20%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work are not difficult, and only require some degree of agility and hand eye coordination.
The work environment is usually well-protected, with minimal hazards or obstacles (5-20%). There is little or minimal element of personal risk or hazard. Job conditions are usually comfortable, with minimal (5-20%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc. Position may have minimal responsibility for driving.
SUPERVISORY RESPONSIBILITIES
:
Responsible for the direct and indirect supervision of full-time and part-time employees, including a team of Network Engineers, Server Administrators, and Helpdesk Support staff. May provide training and orientation to other newly assigned personnel, and may assign work to student workers.
SUPERVISION RECEIVED
:
Works under the general direction of the Dean, Information Technology Services/Chief Information Officer.
Additional Information
Clackamas Community College is a diverse community that provides equal opportunity in employment, activities, and its programs. It is the policy of the Clackamas Community College and its Board that there will be no discrimination or harassment in any educations programs, activities or employment on the grounds of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, marital status, disability, veteran status, age, genetic information or any other status protected under applicable federal, state or local laws. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under anti-discrimination laws. Persons having questions about equal opportunity and nondiscrimination should contact the Chief Human Resources Officer for Clackamas Community College in Barlow Hall at the Oregon City campus, 503-594-3300. Please note the following areas of responsibility, should you need relevant resources or information: Section 504 Coordinator, Disability Coordinator, Oregon City campus, 503-594-3181; Title II Coordinator, Associate Dean, Oregon City campus, 503-594-3392; Title IX Coordinator, Chief Human Resources Officer, Oregon City campus, 503-594-3300.-
ADDITIONAL POSTING INSTRUCTIONS:
To apply for this position, you must submit:

• Completed online application
• Cover Letter explaining your interest in the position and describing how you meet the minimum and special qualifications and requirements of the position
• Current Resume
• Completed responses to the Supplemental Questions
• Unofficial Transcript (Upon hire, candidate will be required to provide official transcript(s) for degree(s) earned, if applicable.)

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SUPPLEMENTAL INFORMATION:
CCC only accepts applications through our online application system at https://www.governmentjobs.com/careers/clackamascc. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline. For technical assistance, please call (855) 524-5627. Please note: This is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration. Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered. Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want the college to consider towards placement.
Final candidates may be subject to a criminal background check as part of the employment process. Clackamas Community College participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant. The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Clackamas.-
REASONABLE ACCOMMODATION STATEMENT:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Clackamas Community College are expected to perform tasks as assigned by Clackamas Community College supervisory/management personnel regardless of job title or routine job duties.-
VETERAN'S PREFERENCE STATEMENT:
Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application. DOCUMENTS REQUIRED:

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) - OR - Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.
• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.
  • You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records

For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx
To apply, visit: https://www.schooljobs.com/careers/Clackamascc/jobs/3930041/director-information-technology-services-full-time
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