We are seeking a Customer Service Representative / Barista to join our team for our Vape shop / Kratom lounge part time and full time positions. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, Cash Register Friendly , and is able to remain calm under pressure. 

• Assist in keeping store organized, clean and restocked
• Assisting customers with all their needs in our products
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Properly communicate to all associates and customers of any customer services needs and company protocols
• Meet personal and team goals
• Attend trainings to maintain up-to-date skills and knowledge

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred 
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Reliable transportion 
• Open Availability 
• Have knowledge of Vape Products