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Desert Parkway Behavioral Healthcare Hospital is Hiring a Call Center Coordinator Near Las Vegas, NV
KEY RESPONSIBILITIES :
- Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services
- Conducts crisis assessment and planning with clients
- Assesses client's emotional state and mental health
- Performs risk assessments to determine client's risk of harm to self and others
- Assesses need for community outreach (911)
- Makes appointments for assessment at Desert Parkway
- Makes referrals to community partners when appropriate
- Completes Call Inquiry Sheet and file appropriately
- Enters appointments and notes in AIS promptly
- Attends and participates in monthly staff meetings
- This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Desert Parkway Behavioral Healthcare Hospital
- Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
- Courteous, empathic, and professional manner.
- Ability to work efficiently in a team setting, with collaborative partners in a high-paced environment.
- Effective written and oral communication skills
- Ability to maintain professional demeanor when handling crisis and ventilation contacts.
- Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
- Efficiency with information-gathering, problem solving, and conflict-resolution.
- Ability to adapt and be flexible to changes in protocol and program needs
- High School Diploma, GED or equivalent required
- Minimum one (1) year Behavioral Healthcare experience or minimum two (2) years Healthcare experience required
- Inpatient experience preferred
Desert Parkway offers competitive benefits to include:
- Medical insurance (three plans to choose from)
- Dental insurance (two plans to choose from)
- Vision insurance
- 401K Retirement Plan
- Healthcare spending account
- Dependent care spending account
- PTO Plan with holiday premium pay
- Discounted cafeteria meal plan
- Life insurance (including plans for spouse and children)
- Short- and long-term disability (with additional buy-in opportunities)
- Pet Insurance
- Identity Theft Insurance
Job Summary
Full Time
$33k-44k (estimate)
06/09/2024
06/28/2024
desertparkway.com
Las Vegas, NV
25 - 50
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The following is the career advancement route for Call Center Coordinator positions, which can be used as a reference in future career path planning. As a Call Center Coordinator, it can be promoted into senior positions as a Contact Center Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Coordinator. You can explore the career advancement for a Call Center Coordinator below and select your interested title to get hiring information.
