** Assistant Manager, Creative Services**

**Job Category****:** Implementation **Requisition Number****:** ASSIS001502 Showing 1 location **Job Details**

**Description**

CivicPlus is an informal, social workplace where enthusiasm and talent are rewarded. We are looking for an experienced professional with a management background and excellent communication skills. This is a fun, high-energy position that is at the forefront of CivicPlus success!

CivicPlus is THE integrated technology platform for local government, working with over 4,000 local governments including municipalities, counties, and municipal departments. Inc. Magazine has selected CivicPlus as One of the Fastest-Growing Privately Held Companies in the U.S. since 2011.

Due to all our recent product suite additions and more anticipated growth in the future, we are looking for talented individuals to join our team.

**We offer you....**

* The chance to work with some of the best colleagues and most creative minds in the world

* Competitive pay and benefits

* The ability to leave a legacy used by millions of American and Canadian citizens

* The potential to work in an environment that is dedicated to teamwork, collaboration, and innovation.

**Job Overview:**

An Assistant Creative Services Manager is responsible for implementing workflow procedures based on direction from the Implementation Manager. Their duties include supervising employees during day-to-day tasks, providing support in escalated situations and managing the overall workflow of the project management team. As the Assistant Creative Services Manager, you will need to collaborate with other department leaders to help develop and implement action plans essential to organizational success and process management. An Assistant Creative Services Manager must be confident, proactive, and willing to take on workplace challenges while motivating others.

**Well expect you to**

* Participate in development of process improvements and strategies for workplace efficiency and goal achievement.

* Assist manager in taking care of the fine details of implementation project managers.

* Conduct assessments to identify and seek solutions to project challenges alongside of project manager.

* Assist in development of team and conduct performance reviews.

* Assist in resolving conflicts between the various departments or clients as needed.

* Build and maintain good working relationships with internal departments and direct teams ensure complete customer satisfaction.

* Assist in scheduling of resources or project assignments.

* Monitor productivity and quality of individuals.

* Prepare and present to the manager reports of project operations as needed.

* Collect data, analyze it, and help project managers to set objectives for initiatives or project needs.

* Ensure changes in processes are communicated to team members.

* Carry out quality reviews and checks to ensure project operations are in line with best practices.

* Fill in for project managers by managing daily operations in their absence.

* Respect decision-making boundaries and know when to call the attention of the manager.

**What you'll need to succeed...**

* Experience, number of years of proficiency

3 years of experience in management or comparable

At least 2 years of experience in project management

* General skills, basic skills needed for the position.

Excellent communication skills with ability to convey important information clearly and effectively.

Strong leadership and initiative with goal-oriented mindset

Team player

Good time management skills with attention to detail

**Employment Practices:**

* CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients and communities we serve.

* Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.

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