Quality Control Coordinator, Raleigh

Reports to: Quality Control Director

Civic360, LLC is seeking a full-time Quality Control Coordinator for a nonpartisan voter registration program in Raleigh, NC. As a Quality Control Coordinator, you would be responsible for data entry, quality control and maintaining the voter registration program’s records. This is a full-time, salaried position.

POSITION SUMMARY

As a Quality Control Coordinator, you would be responsible for carrying out processes according to internal guidelines to ensure the voter registration program’s compliance with all applicable laws and regulatory standards.

JOB RESPONSIBILITIES:

• Data entry, quality control and maintaining records for the voter registration program.
• Provide day-to-day management support through data analysis to ensure accuracy, completeness, and legibility of cover sheets, voter registration forms and applications.
• Work closely with canvassers/organizers to ensure timely and accurate transfer of information.
• Provide regular feedback to the Quality Control Director and Area Director, as appropriate, about quality concerns or issues to ensure the highest level of quality standards.
• Work closely with the QC Director to provide training on best practices throughout the program.
• Prepare and provide reports on program progress to QC Director according to reporting deadlines to ensure the program goals are met.
• Establish regular check-ins and provide constructive feedback and support when issues occur.
• Review flagged forms after managers’ visual inspections for accuracy and keep accurate records of delivery.
• Raise concerns or issues to the QC Director (including repeat mistakes by canvassers) and ensure instances of inaccuracy are investigated and documented, and all records are properly uploaded into our quality control software and stored securely.
• Review quality control system entries and uploaded voter registration forms in our quality control software daily.
• Stay in constant contact with the Area Director about the quality of data entries and daily uploads to ensure the highest standard possible.

• Prepare and provide reports on the program progress to the state's program leadership to ensure the program goals are met

• Work closely with the Civic360 and NCLCVF staff to set and accomplish program goals.

• Ensure programs are executed with a high standard of integrity, quality control, professionalism, appropriate long-range perspective, and in compliance with all applicable laws.
• Fully engage with the mission and Civic360 team by attending staff meetings and events and being educated on the organization’s full suite of activities in order to fully represent the organization to stakeholders.

QUALIFICATIONS AND EXPERIENCE:

We are looking for candidates who are results-focused, with outstanding analytical and interpersonal communication skills. The ideal candidate will have an eye for detail and have the following qualities and skills:

• Excellent organizational, time-management, oral and written communication skills
• Has strong aptitude for analyzing data
• Is a self-starter; willing to work sometimes long, irregular hours and to travel as needed

• Knowledgeable of MS Office (i.e. Excel) and budget spreadsheets or other data reporting software
• Able to easily adapt to new software systems

• Demonstrates strong problem solving and critical thinking skills

• Demonstrates willingness to take direction and work collaboratively

• Must be flexible, as plans continuously change

OTHER QUALIFICATIONS AND REQUIREMENTS

• Legal eligibility to work in the United States.
• Must have a valid driver’s license.
• Must have an operational car that is registered and insured, and which you are licensed to drive.
• Willing to comply with strict rules against partisan activities or electioneering during work time.
• Spanish/English bilingual is a skill we value, but it is not a requirement.

LOCATION, COMPENSATION, BENEFITS

Location: Raleigh, NC

Salary range: $45,000 - $52,000 per year, paid weekly

Benefits: Medical, dental and vision insurance, paid vacation, weekly pay, paid sick leave, paid holidays after 30 days of employment.

The above statements are intended to describe the general nature and level of work being performed by the person holding this position. It is not an exhaustive list of all duties and responsibilities. Civic360, LLC reserves the right to amend and change responsibilities to meet organizational needs, as necessary.

Equal employment opportunity and having a diverse staff are fundamental principles in our organization, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law.

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• quality control or data entry: 1 year (Preferred)

Ability to Commute:

• Fayetteville, NC (Required)

Work Location: In person