Happy people. Healthy pets.

At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices.

Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.

We are looking for the right person to join our team!

CityVet is looking for Veterinary Technician Assistants with a minimum of 1 year of experience to join our team! Although previous experience in a veterinary hospital is preferred, we do have entry-level positions available as well.

This person will also be expected to learn and perform the role of Client Service Specialist (CSS). We are willing to train the right candidate!

Responsibilities

The Veterinary Technician Assistant (TA) is responsible for maintaining excellent patient care and operational productivity by helping the Veterinary Technician (VT) leverage their time and efforts to meet the needs of our clients and patients.

The Veterinary Technician Assistant works to relieve the Veterinary Technician from technical work and administrative detail to achieve greater levels of efficiency in daily practice.

Veterinary Technician Assistants help facilitate and streamline the communication from the operating room to the front office staff and most importantly, the client.

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face.

It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Essential qualifications :

• High school diploma or GED
• At least 18 years of age at the time of hire
• At least 1 year of veterinary industry experience
• Understanding and ability to properly, and safely, restrain animals
• Knowledgeable on veterinary medical terminology and medication
• Lift 50 lbs to waist height
• Frequent standing, bending, walking, lifting, carrying, and reaching
• Strong organizational skills
• Excellent communication & listening skills
• Self-motivated & team-oriented

A day in the life :

• Assists the Veterinary Technician (VT) in preparing patients for medical, surgical, and dental surgeries by assisting in the administration of anesthesia and properly restraining the patients as needed for examination and treatment.
• Effectively partner with the Veterinarian and Veterinary Technician (VT) Teams to administer proper patient triage protocol based on the client and facilities' needs and capabilities in a fast-paced and effective manner.
• Aid Veterinary Technicians (VT) with booked appointments, walk-ins, and work-ins, including recording observations / treatment plans in the patient file, and aid in the performance of medical treatments under doctor supervision.
• Assist the Client Service Specialist team when needed

Client Service Specialist (CSS) :

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for : grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client's arrival.

Purr-worthy people care

At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task.

CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.

In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance, and HSA options, our full-time employees receive :

• Generous Pet-care Discounts
• Uniform Allowance
• Flexible Schedules
• Growth Opportunities

Haven't found your role?

Visit our careers page to complete a comprehensive search for a role that fits your personality and skill set.

Know the perfect pet lover?

Submit your contact information for an opportunity to receive up to $10,000 if your contact is hired and meets our Community Referral Program qualifications.

Read more about the program !

Follow the growth of CityVet on !

Skills & Requirements Qualifications

Haven't found your role?

Know the perfect pet lover?

Submit your contact information for an opportunity to receive up to $10,000 if your contact is hired and meets our Community Referral Program qualifications.

Read more about the program !

Follow the growth of CityVet on !

Last updated : 2024-03-24