Wine,food, and live entertainment collide at City Winery to create a dynamic andincredibly unique workplace. Since 2008, City Winery has been turning headsacross the nation with amazing live performances, delectable cuisine, andaward-winning, locally produced wines. But there's more to us than that - we'rea haven for community and creativity, a place where the philosophy ofhospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, alove for wine, and a deep respect for hospitality. You know how to connect withpeople, but you're not just a people pleaser - you thrive under pressure andlove making quick decisions that impact the business and culture. You know youhave more to learn and are always looking for ways to grow, both personally andprofessionally. With an entrepreneurial spirit and a desire to be a part ofsomething bigger, you want to join a brand and culture that not only makes adifference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran& visionary Michael Dorf, has established itself as a one-of-a-kind brandproviding unforgettable experiences for guests. From world-class music venuesto sustainably produced wines with ratings of 90 points, City Winery offers arange of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. Anatmosphere of learning, development & enrichment opportunities. A careertrajectory within a growing company with abundant opportunities foradvancement. A fun team of passionate individuals who share your love ofhospitality and the opportunity to provide guests with unforgettable nightsfilled with music & wine.

Position Summary

Restaurant Hosts areresponsible for delivering consistently exceptional guest experiences to guestsof City Winery. The Host serves as the first and last point of contactthroughout the guest experience and is responsible for greeting guests whileentering and departing the location, handling inquiries and reservations, and supportingin other areas of the operation as needed.

Minimum Qualifications

• 1 years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
• Strong work ethic, team player, and exceptional guest service skills
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
• Aptitude to resolve problems
• Ability to execute professional guest service experience
• Ability to handle all guests with composure and hospitality
• Polished presentation
• Ability to work both independently and in a team environment
• Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 25 pounds

Overview of Responsibilities

• Provide positive guest experience including greeting, conversing with, and thanking departing guests
• Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
• Accommodate guest requests while seeking management approval when appropriate
• Manage all call-ins and walk -in inquiries, directing to appropriate departmental contacts or taking messages andcommunicating to such departments as necessary
• Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
• Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries.
• Maintain all reservations/seating through designated system
• Provide guests with accurate wait time estimates during busy periods
• Perform necessary opening/closing tasks
• Rotate seating between different stations to ensure even workloads for waitstaff
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients, preparation methods, and allergen information andcommunicate this information tableside to guests
• Maintain organized, clean, and safe work areas at all times
• Attend trainings, tastings, meetings, as needed
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
• Perform all other reasonably assigned duties.